extension username

Problem:
my sip device does not accept dash (-) as part of the username in extension.
attached screenshot


https://www.flickr.com/gp/187227023@N07/o5N83j

This post has been edited 3 time(s), it was last edited by bep on 01.03.2020 at 17:01.

RE: extension username

On your pic it says Registration Status: Registered. Are you sure it does not work?

RE: extension username

because I had put old direct VOIP parameters, without going through PBXes

Otherwise I can't use the phone, because it doesn't allow me to enter the correct username that PBXes uses

You can replicate error if you have Huawei B525 modem
, or Huawei E5186s modem

Click on the following link for Huawei E5186s-22a modem screenshot

Huawei E5186

This post has been edited 2 time(s), it was last edited by bep on 02.03.2020 at 11:03.

RE: extension username

OK, thanks for your request.

At present we can't offer a solution. The '-' is mandatory for PBXes.

RE: extension username

How can I solve my problem?

I have both of the above mentioned modems from Huawei, but I think all the modems of this famous brand have the same setting

RE: extension username

There is a chance of manually reconfiguring your PBX. We would change an extension from lets say username-123 to username_123.

Please let us know which extension number to change.

After that, you can't edit the extension any more. If you do the change would be reverted.

RE: extension username

extension 200
ok,

RE: extension username

OK, done.

RE: extension username

I'm sorry, but now, it doesn't work out entirely.

Whether using PhonerLite or Zoiper,
extension is not
  registered:
  either with underscore (username_ext), or with underscore (username-ext)

RE: extension username

We've done the change a second time. Would you like to try to register again?

Please don't re-save your extension 200. Otherwise the change will be reverted.

RE: extension username

I have tried it, it is registered but it does not work with huawei 525 modem

instead, it works with PhonerLite, using extension _200

I then reported with direct Voip connection with the provider.
and this works


Update:

After a few unsuccessful attempts,

I managed to get the huawey b525 to work with the extension code you edited.

Thank you

This post has been edited 1 time(s), it was last edited by bep on 21.03.2020 at 10:28.

RE: extension username

Hello, I have the same issue, for which I opened this thread
Huawei B535
Is there a way to switch to the underscore instead of dash, or is it manually done?

This post has been edited 1 time(s), it was last edited by pla on 19.10.2022 at 16:26.

RE: extension username

It needs to be done manually. On which extension(s) do you want to have the underscore?

RE: extension username

I'd want it on the extensions pla-001 and pla-002. Thank you!

RE: extension username

Done. Please let us know if the change has been successful.

RE: extension username

Hello, thanks but it doesn't seem to register, either with the huawei b535 or even with Zoiper lite, which previously worked (before the underscore edit).

Edit: I see in this topic that also for user "bep" it wasn't registering the first time, and then you made a second change.

This post has been edited 1 time(s), it was last edited by pla on 26.10.2022 at 17:09.

RE: extension username

Thanks for your patience.

We found a typing mistake, and verified that registration is now working with the underscore.

RE: extension username

Thank you i-p, the huawei router now registers successfully.

Now I have a different problem of Congestion with the incoming calls. But I'm opening a new thread for this issue.

Thanks

RE: extension username

Glad to hear registration and outbound is working from your huawei.

The inbound is a problem related to this _ for - configuration. That's why I deleted the separate thread.

We modified another table. Can you please check if inbound is working for you now?

RE: extension username

Ok thanks for the quick reply. The inbound is still not working, tried router and zoiper with the same result.

edit: sounds like we are near to the solution, let's sort this out mate

should I buy personal support to fix this?

This post has been edited 2 time(s), it was last edited by pla on 15.11.2022 at 10:39.