PBXes » English » Feature Requests » extension username
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bep
Grünschnabel


Registration Date: 13.08.2017
Posts: 6

geschockt extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Problem:
my sip device does not accept dash (-) as part of the username in extension.
attached screenshot


https://www.flickr.com/gp/187227023@N07/o5N83j

This post has been edited 3 time(s), it was last edited by bep on 01.03.2020 at 17:01.

01.03.2020 16:48 beppebs is offline Search for Posts by beppebs Add beppebs to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4606

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

On your pic it says Registration Status: Registered. Are you sure it does not work?

02.03.2020 09:39 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
bep
Grünschnabel


Registration Date: 13.08.2017
Posts: 6

traurig RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

because I had put old direct VOIP parameters, without going through PBXes

Otherwise I can't use the phone, because it doesn't allow me to enter the correct username that PBXes uses

You can replicate error if you have Huawei B525 modem
, or Huawei E5186s modem

Click on the following link for Huawei E5186s-22a modem screenshot

Huawei E5186

This post has been edited 2 time(s), it was last edited by bep on 02.03.2020 at 11:03.

02.03.2020 10:48 beppebs is offline Search for Posts by beppebs Add beppebs to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4606

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

OK, thanks for your request.

At present we can't offer a solution. The '-' is mandatory for PBXes.

04.03.2020 11:10 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
bep
Grünschnabel


Registration Date: 13.08.2017
Posts: 6

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

How can I solve my problem?

I have both of the above mentioned modems from Huawei, but I think all the modems of this famous brand have the same setting

04.03.2020 13:55 beppebs is offline Search for Posts by beppebs Add beppebs to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4606

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

There is a chance of manually reconfiguring your PBX. We would change an extension from lets say username-123 to username_123.

Please let us know which extension number to change.

After that, you can't edit the extension any more. If you do the change would be reverted.

04.03.2020 14:26 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
bep
Grünschnabel


Registration Date: 13.08.2017
Posts: 6

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

extension 200
ok,

04.03.2020 14:50 beppebs is offline Search for Posts by beppebs Add beppebs to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4606

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

OK, done.

04.03.2020 16:45 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
bep
Grünschnabel


Registration Date: 13.08.2017
Posts: 6

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

I'm sorry, but now, it doesn't work out entirely.

Whether using PhonerLite or Zoiper,
extension is not
  registered:
  either with underscore (username_ext), or with underscore (username-ext)

04.03.2020 21:12 beppebs is offline Search for Posts by beppebs Add beppebs to your Buddy List
i-p
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Registration Date: 14.01.2006
Posts: 4606

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

We've done the change a second time. Would you like to try to register again?

Please don't re-save your extension 200. Otherwise the change will be reverted.

09.03.2020 09:54 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
bep
Grünschnabel


Registration Date: 13.08.2017
Posts: 6

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

I have tried it, it is registered but it does not work with huawei 525 modem

instead, it works with PhonerLite, using extension _200

I then reported with direct Voip connection with the provider.
and this works


Update:

After a few unsuccessful attempts,

I managed to get the huawey b525 to work with the extension code you edited.

Thank you

This post has been edited 1 time(s), it was last edited by bep on 21.03.2020 at 10:28.

10.03.2020 21:40 beppebs is offline Search for Posts by beppebs Add beppebs to your Buddy List
 
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