PBXes » English » Feature Requests » extension username
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bep
Grünschnabel


Registration Date: 13.08.2017
Posts: 6

geschockt extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Problem:
my sip device does not accept dash (-) as part of the username in extension.
attached screenshot


https://www.flickr.com/gp/187227023@N07/o5N83j

This post has been edited 3 time(s), it was last edited by bep on 01.03.2020 at 17:01.

01.03.2020 16:48 beppebs is offline Search for Posts by beppebs Add beppebs to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4745

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

On your pic it says Registration Status: Registered. Are you sure it does not work?

02.03.2020 09:39 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
bep
Grünschnabel


Registration Date: 13.08.2017
Posts: 6

traurig RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

because I had put old direct VOIP parameters, without going through PBXes

Otherwise I can't use the phone, because it doesn't allow me to enter the correct username that PBXes uses

You can replicate error if you have Huawei B525 modem
, or Huawei E5186s modem

Click on the following link for Huawei E5186s-22a modem screenshot

Huawei E5186

This post has been edited 2 time(s), it was last edited by bep on 02.03.2020 at 11:03.

02.03.2020 10:48 beppebs is offline Search for Posts by beppebs Add beppebs to your Buddy List
i-p
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Registration Date: 14.01.2006
Posts: 4745

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

OK, thanks for your request.

At present we can't offer a solution. The '-' is mandatory for PBXes.

04.03.2020 11:10 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
bep
Grünschnabel


Registration Date: 13.08.2017
Posts: 6

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

How can I solve my problem?

I have both of the above mentioned modems from Huawei, but I think all the modems of this famous brand have the same setting

04.03.2020 13:55 beppebs is offline Search for Posts by beppebs Add beppebs to your Buddy List
i-p
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Registration Date: 14.01.2006
Posts: 4745

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

There is a chance of manually reconfiguring your PBX. We would change an extension from lets say username-123 to username_123.

Please let us know which extension number to change.

After that, you can't edit the extension any more. If you do the change would be reverted.

04.03.2020 14:26 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
bep
Grünschnabel


Registration Date: 13.08.2017
Posts: 6

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

extension 200
ok,

04.03.2020 14:50 beppebs is offline Search for Posts by beppebs Add beppebs to your Buddy List
i-p
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Registration Date: 14.01.2006
Posts: 4745

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

OK, done.

04.03.2020 16:45 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
bep
Grünschnabel


Registration Date: 13.08.2017
Posts: 6

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

I'm sorry, but now, it doesn't work out entirely.

Whether using PhonerLite or Zoiper,
extension is not
  registered:
  either with underscore (username_ext), or with underscore (username-ext)

04.03.2020 21:12 beppebs is offline Search for Posts by beppebs Add beppebs to your Buddy List
i-p
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Registration Date: 14.01.2006
Posts: 4745

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

We've done the change a second time. Would you like to try to register again?

Please don't re-save your extension 200. Otherwise the change will be reverted.

09.03.2020 09:54 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
bep
Grünschnabel


Registration Date: 13.08.2017
Posts: 6

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

I have tried it, it is registered but it does not work with huawei 525 modem

instead, it works with PhonerLite, using extension _200

I then reported with direct Voip connection with the provider.
and this works


Update:

After a few unsuccessful attempts,

I managed to get the huawey b525 to work with the extension code you edited.

Thank you

This post has been edited 1 time(s), it was last edited by bep on 21.03.2020 at 10:28.

10.03.2020 21:40 beppebs is offline Search for Posts by beppebs Add beppebs to your Buddy List
pla
Grünschnabel


Registration Date: 14.10.2022
Posts: 6

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Hello, I have the same issue, for which I opened this thread
Huawei B535
Is there a way to switch to the underscore instead of dash, or is it manually done?

This post has been edited 1 time(s), it was last edited by pla on 19.10.2022 at 16:26.

19.10.2022 16:25 player1 is offline Search for Posts by player1 Add player1 to your Buddy List
i-p
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Registration Date: 14.01.2006
Posts: 4745

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

It needs to be done manually. On which extension(s) do you want to have the underscore?

20.10.2022 12:36 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
pla
Grünschnabel


Registration Date: 14.10.2022
Posts: 6

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

I'd want it on the extensions pla-001 and pla-002. Thank you!

21.10.2022 09:15 player1 is offline Search for Posts by player1 Add player1 to your Buddy List
i-p
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Registration Date: 14.01.2006
Posts: 4745

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Done. Please let us know if the change has been successful.

21.10.2022 13:49 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
pla
Grünschnabel


Registration Date: 14.10.2022
Posts: 6

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Hello, thanks but it doesn't seem to register, either with the huawei b535 or even with Zoiper lite, which previously worked (before the underscore edit).

Edit: I see in this topic that also for user "bep" it wasn't registering the first time, and then you made a second change.

This post has been edited 1 time(s), it was last edited by pla on 26.10.2022 at 17:09.

21.10.2022 16:07 player1 is offline Search for Posts by player1 Add player1 to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4745

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Thanks for your patience.

We found a typing mistake, and verified that registration is now working with the underscore.

03.11.2022 11:40 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
pla
Grünschnabel


Registration Date: 14.10.2022
Posts: 6

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Thank you i-p, the huawei router now registers successfully.

Now I have a different problem of Congestion with the incoming calls. But I'm opening a new thread for this issue.

Thanks

03.11.2022 16:02 player1 is offline Search for Posts by player1 Add player1 to your Buddy List
i-p
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Registration Date: 14.01.2006
Posts: 4745

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Glad to hear registration and outbound is working from your huawei.

The inbound is a problem related to this _ for - configuration. That's why I deleted the separate thread.

We modified another table. Can you please check if inbound is working for you now?

03.11.2022 17:42 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
pla
Grünschnabel


Registration Date: 14.10.2022
Posts: 6

RE: extension username Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Ok thanks for the quick reply. The inbound is still not working, tried router and zoiper with the same result.

edit: sounds like we are near to the solution, let's sort this out mate

should I buy personal support to fix this?

This post has been edited 2 time(s), it was last edited by pla on 15.11.2022 at 10:39.

03.11.2022 18:02 player1 is offline Search for Posts by player1 Add player1 to your Buddy List
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