my sip device does not accept dash (-) as part of the username in extension.
This post has been edited 3 time(s), it was last edited by bep on 01.03.2020 at 17:01.
On your pic it says Registration Status: Registered. Are you sure it does not work?
because I had put old direct VOIP parameters, without going through PBXes
Otherwise I can't use the phone, because it doesn't allow me to enter the correct username that PBXes uses
You can replicate error if you have Huawei B525 modem
, or Huawei E5186s modem
Click on the following link for Huawei E5186s-22a modem screenshot
This post has been edited 2 time(s), it was last edited by bep on 02.03.2020 at 11:03.
OK, thanks for your request.
At present we can't offer a solution. The '-' is mandatory for PBXes.
How can I solve my problem?
I have both of the above mentioned modems from Huawei, but I think all the modems of this famous brand have the same setting
There is a chance of manually reconfiguring your PBX. We would change an extension from lets say username-123 to username_123.
Please let us know which extension number to change.
After that, you can't edit the extension any more. If you do the change would be reverted.
I'm sorry, but now, it doesn't work out entirely.
Whether using PhonerLite or Zoiper,
extension is not
either with underscore (username_ext), or with underscore (username-ext)
We've done the change a second time. Would you like to try to register again?
Please don't re-save your extension 200. Otherwise the change will be reverted.
I have tried it, it is registered but it does not work with huawei 525 modem
instead, it works with PhonerLite, using extension _200
I then reported with direct Voip connection with the provider.
and this works
After a few unsuccessful attempts,
I managed to get the huawey b525 to work with the extension code you edited.
This post has been edited 1 time(s), it was last edited by bep on 21.03.2020 at 10:28.
Hello, I have the same issue, for which I opened this thread
Is there a way to switch to the underscore instead of dash, or is it manually done?
This post has been edited 1 time(s), it was last edited by pla on 19.10.2022 at 16:26.
It needs to be done manually. On which extension(s) do you want to have the underscore?
I'd want it on the extensions pla-001 and pla-002. Thank you!
Done. Please let us know if the change has been successful.
Hello, thanks but it doesn't seem to register, either with the huawei b535 or even with Zoiper lite, which previously worked (before the underscore edit).
Edit: I see in this topic that also for user "bep" it wasn't registering the first time, and then you made a second change.
This post has been edited 1 time(s), it was last edited by pla on 26.10.2022 at 17:09.
Thanks for your patience.
We found a typing mistake, and verified that registration is now working with the underscore.
Thank you i-p, the huawei router now registers successfully.
Now I have a different problem of Congestion with the incoming calls. But I'm opening a new thread for this issue.
Glad to hear registration and outbound is working from your huawei.
The inbound is a problem related to this _ for - configuration. That's why I deleted the separate thread.
We modified another table. Can you please check if inbound is working for you now?
Ok thanks for the quick reply. The inbound is still not working, tried router and zoiper with the same result.
edit: sounds like we are near to the solution, let's sort this out mate
should I buy personal support to fix this?
This post has been edited 2 time(s), it was last edited by pla on 15.11.2022 at 10:39.