PBXes » English » Miscellaneous » RE: I can not transfer the calls
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san
Grünschnabel


Registration Date: 31.01.2007
Posts: 11
traurig I can not transfer the calls Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

When i press ## + (extension number ) to transfer the line come down. I can do it with another account, i think we have some problem whit sannas account.
05.10.2007 04:01 sannas is offline Search for Posts by sannas Add sannas to your Buddy List
Dia
Premium Account


Registration Date: 03.03.2006
Posts: 1443
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What kind of User Agent (ATA, soft-phone) do you have?
05.10.2007 20:55 Diafora is offline Search for Posts by Diafora Add Diafora to your Buddy List
meg
Premium Account


Registration Date: 12.05.2006
Posts: 65
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We are using Softphone (eyebeam)
06.10.2007 04:22 megasystem is offline Search for Posts by megasystem Add megasystem to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4823
Pfeil RE: I can not transfer the calls Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Please check if all parameters of your two accounts, the one it works with and the one you have the problems with, are the same.

  • The most probable reason for a hangup is a provider incompatibility. There are some providers that hangup on receiving #'s.
06.10.2007 20:54 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
san
Grünschnabel


Registration Date: 31.01.2007
Posts: 11
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Hi Pascal.

I am check the Sannas accont now. I can not find anny problems with the DTMF. We are using Voxbone DID's fpr all accounts.
We can use ## with megasystem account, to try i was map the megasystem account and we had the problem with Sannas account.
How can we solve this problelm?

Regards,
08.10.2007 16:34 sannas is offline Search for Posts by sannas Add sannas to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4823
RE: I can not transfer the calls Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

  • The next probably reason is that your PBX needs a reset ("Submit & Start" in "Personal Data").
  • Another reason might be G.729 passthru which should be left disabled in case of problems.
08.10.2007 20:28 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
meg
Premium Account


Registration Date: 12.05.2006
Posts: 65
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Pascal,

If you mapped any DID to megasystem account and call the number, when you hear the IVR menu,
press ##. After that you can hear the ASTERISK MENU PROMPT.
But, If you map the same DIDs to Sannas account, and press ## on IVR, you can not hear anything (Silence)

Thanks
Fernando
10.10.2007 07:49 megasystem is offline Search for Posts by megasystem Add megasystem to your Buddy List
san
Grünschnabel


Registration Date: 31.01.2007
Posts: 11
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Pascal, sorry i can't no explain to you very well.
Let's cancel sannas account and transfer to another one, ok?
I will setup the new one, and after that you change to Premium account, agree?
11.10.2007 14:07 sannas is offline Search for Posts by sannas Add sannas to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4823
Pfeil RE: I can not transfer the calls Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

http://www1.pbxes.com/forum/thread.php?postid=5159#post5159
11.10.2007 17:47 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
 
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