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baz


Registration Date: 01.01.1970
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payment Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Hi,

I'm changing the paypal account I use to pay for PBXes. I realise that people seem to have trouble with this, so this is what I've done!

Subscribed to another soho account with the new paypal account.
2 soho accounts show in my details
cancelled the first paypal subscription

Does that sound right? In the future, Id like to upgrade to premium. Presumably I just subscribe to premium, wait for it to show on my account then cancel the soho?

Cheers
16.07.2010 09:41 bazmercer is offline Search for Posts by bazmercer Add bazmercer to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4815
RE: payment Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Yes, right. A problem was that your new subscription did not come from a verified Paypal account but we accepted it.
16.07.2010 10:59 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
baz


Registration Date: 01.01.1970
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RE: payment Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

ah thanks. I only created it yesterday so I'm waiting for paypals money to arrive so I can verify it.

Thanks for accepting smile
16.07.2010 11:59 bazmercer is offline Search for Posts by bazmercer Add bazmercer to your Buddy List
ser
Grünschnabel


Registration Date: 16.05.2009
Posts: 13
RE: payment Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Apparently with premium it did not work .
What I have done is
subscribed with new paypal (3 days to verify)
than realised subscription may not go through so I cancelled it for new paypal but I newer touch my old subscription and it is still active in paypal but on the day of payment my account went to free and I lost all settings.
I had to verify and subscribed again in order to write here and for some reason paypal took money twice 20 euro not 10 also I never got my verification money back too.
So please tell me where I went wrong?
02.03.2011 19:40 ser0303 is offline Search for Posts by ser0303 Add ser0303 to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4815
RE: payment Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Sorry for the inconvenience. Please let me know if you need restore of your data. We have a backup of Dec 13 on file.

Your counter now correctly shows 2 premium accounts, and I refunded 10 Euros. If you don't need the second any more, just cancel it.

The one dollar for verification is never transferred, so it does not have to be refunded.
02.03.2011 23:59 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
ser
Grünschnabel


Registration Date: 16.05.2009
Posts: 13
RE: payment Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Hi
Thanks for your reply yes 13 dec will do great.
Also we donned second subscription you can take that away.
Thanks for refund .Please tell me is this guidance still valid as I am trying to transfer all payments to the customer after setup.
Also in regards to reseller account is that only for premium users?
03.03.2011 00:08 ser0303 is offline Search for Posts by ser0303 Add ser0303 to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4815
RE: payment Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Please cancel your second subscription by yourself. There is a link in our shop page.

Restore from backup will take about a day. If you restored earlier by yourself please let me know in this thread.

I did not get your last two questions. Please explain a bit more.
03.03.2011 01:44 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
ser
Grünschnabel


Registration Date: 16.05.2009
Posts: 13
RE: payment Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Hi
I have cancel subscription and got email with 24 hours notice.
I would like to restore setting not data just to be clear.No I don't think i can restore any setting.
Guidance in this thread how change paypal account linked to pbxes still valid?
Don't worry about last question it is just a thought.

HI
Thank you for your help?
For some reason I cannot reply to in this thread now .
Please tell me is there any chance to put premium account on hold in order not to loose settings if subscription temporary is cancel?
My client having some admin problem.

This post has been edited 4 time(s), it was last edited by ser on 01.04.2011 at 16:36.
03.03.2011 01:57 ser0303 is offline Search for Posts by ser0303 Add ser0303 to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4815
RE: payment Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

We've restored your data as of Dec 13, 2010.
11.03.2011 22:39 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
 
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