I am trying to put voicemail recordings (OGM - outgoing message) onto two extensions but for some reason they don't play.
I've logged into the admin, clicked sound recordings, entered the extension, then dialled *77 from the extension and recorded the message. *99 verifies the message, I then name the message and save.
However, when a call comes in and the extension is not answered, the OGM I recorded does not get played. Instead the default PBX message is played.
This is happening on both extensions I've tried this on. Now when I dial *99 to verify the OGM I just get an engaged tone.
What am I doing wrong? I've tried restarting the PBX by doing "submit & start" but it made no difference.
I'll give that a try. Problem is one of the extensions doesn't have a phone connected to it. It is used purely to leave messages on for a remote worker.
Is there a way the a single OGM message can be copied to a number of extensions rather than having to record each one individually?