Thread: RE: www2 outage |
|
We seem to be having issues with www2 again. Dropping in and out. Clicked on the "status" link in the admin area also throw an error.
|
|
Thread: RE: www2 outage |
|
Happened to us too. We also tried to change to www4. It worked for a little time then we had the same problems. Effected our business for about the same amount of time.
|
|
Thread: www2 connection issue |
|
Hi,
We have been experiencing an issue with connecting to www2. We managed to switch to www4, which worked for a little while, but now have the same connection issue again.
Can someone please advise?
Thanks,
TechWise
|
|
Thread: RE: www2 backup not the same as www4 |
|
Under my profile Australia\Melbourne is still linked to www2. This is still causing a problem as our business and out of business hours time settings can not be used.
When will Australia\Melbourne be linked backed to www4?
When will our www4 account be migrated to www2 correctly? It has been several months now and essentially we have no backup server.
|
|
Thread: RE: www2 backup not the same as www4 |
|
Hi,
We are normally on www4, but have been moved to www2 as there was a problem with www4. But our setup is not the same on www2 . None of our welcome messages or hold music has been transferred over. Therefore www2 is not a backup for www4 as it is not configured the same.
Please help as this is causing big problems for our customers.
Thanks,
TechWise.
|
|
Thread: Voicemail recordings lost ... Any update on this?? |
|
Hi,
Our voicemail recordings have been lost. I believe It happened at the time when our other system recordings were lost (and you restored). Can you please restore?
Thanks,
TechWise.
Any update on this??
|
|
Thread: RE: Incorrect data usage displaying |
|
Hello,
Our data usage seems to have increased incorrectly since the problems with the servers the other day. We are at 1697 (3.4 GB) this month when we have only ever hit 3433 (6.9 GB) on our busy month and it is only the 10th of February.
Can you please review?
Thanks,
TechWise
|
|
Thread: RE: Back server not working: Please help ASAP |
|
Hi,
I appears that on www2 our System Recordings and our on hold music has not copied over from www4. Hence our system is not working. Please make our ww2 configuration the same as www4.
Could you please restore the backup server (www2) to our configuration as per our www4 server setup. We are in Australia and this it is now business hours and we can not accept calls.
Please help.
Thanks,
Hayden.
Please note: I tried moving my timezone to (www6) to see if I could restore my configuration without success.
|
|
Thread: RE: Melbourne Australia Timezone not correct |
|
The Melbourne timezone for daylight savings moved forward this year by one month. This has not been updated in the pbxes.com system. Not sure how we get notified when the problem is corrected as we have adjusted our hours to counter act the problem. Is it possible to get emailed so we know to change our hours back?
|
|
Thread: Queue hanging up, timing and Voice menu not working |
|
HI,
I have 3 problems with the queues. Not sure if they are bugs or I'm doing something wrong:
1. Frequency in caller anouncements: I set it to one minute but it seems to play every 30 seconds
2. Calls are automatically hung up on after a time period of 1:30 to 2:30 mins. I've set the max wait time to 5 mins.
3. The voice menu does not play in the caller anouncements.
I'm new here so any help would be great.
Thanks,
Hayden.
|
|
|