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suv
PBXes PRO


Registration Date: 17.09.2007
Posts: 100
Call recording happening only for first 1-2 minutes. Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Hi,

The call recording feature is not recording the entire call. On the recording, only first 1-2 minutes of the call exisit.
I am using windows media player to download and play the file.
Please look into this and help

THanks
25.09.2007 03:34 suvidh is offline Search for Posts by suvidh Add suvidh to your Buddy List
ech


Registration Date: 01.01.1970
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Hi,

same problem for me

Richard
04.11.2007 12:19 echelon92 is offline Search for Posts by echelon92 Add echelon92 to your Buddy List
imr


Registration Date: 01.01.1970
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I have purchase premium account alongwith G.729 codec just to record calls, and I also have the same problem, just 1 to 2 first minutes of call is recorded and rest of the calls are skipped. Have posted quite a few treads to find the answers? lets see what pbxes.org team has to say.
05.11.2007 14:33 imranmalik is offline Search for Posts by imranmalik Add imranmalik to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4815
Fragezeichen RE: Call recording happening only for first 1-2 minutes. Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Please provide us with the call details when you observed this. It would be good to have the line in the call monitor and the file name.
05.11.2007 19:21 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
imr


Registration Date: 01.01.1970
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As requested, enclosed please find the call detail.

1st call.

2007-11-05 10:48:11 "0426616777" <426616777> 1 chat.brain.net.pk ext-group 3591 sec play download

File Name: g101-20071105-104811-1194259691.689.WAV

Above call was established for 3591 seconds but call recording exists only for first 2 minutes.

2nd call.

2007-11-05 08:13:09 "Imran Malik-101" <101> 00903075887090 Turkey brain from-internal-cont 2673 sec play download

File Name: OUT101-20071105-081309-1194250389.685.WAV

Same with 2nd call first 2 minutes of recording exists and rest of the call is not recorded.

There are hundreds of other calls that does not have complete recording,


Thanks

This post has been edited 2 time(s), it was last edited by imr on 06.11.2007 at 12:46.
06.11.2007 12:13 imranmalik is offline Search for Posts by imranmalik Add imranmalik to your Buddy List
imr


Registration Date: 01.01.1970
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I am still experiecing the same problem, I have reduced the call time out value to 3 minutes, but still no luck, now only first few seconds of the calls are being recorded.
06.11.2007 16:45 imranmalik is offline Search for Posts by imranmalik Add imranmalik to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4815
Fragezeichen RE: Call recording happening only for first 1-2 minutes. Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

I guess the recordings are only incomplete for calls that hit the configured call timeout. Can you confirm this?
07.11.2007 21:33 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
imr


Registration Date: 01.01.1970
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Recordings are incomplete for all calls either if the call hits time out value or it does not. But I have noticed that the all recordings of calls hitting call time out value are not recorded to its full length. Also tried to increase the time out value to 999 minutes but still no luck. recently I received a call which was 35 minutes in length but the recording only exists for first 3 minutes. This is really annoying. Could you please find a solid solution to this problem?

This post has been edited 2 time(s), it was last edited by imr on 08.11.2007 at 17:50.
08.11.2007 11:07 imranmalik is offline Search for Posts by imranmalik Add imranmalik to your Buddy List
703


Registration Date: 01.01.1970
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traurig Same here Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Hi, same problem here. Does not record all of the conversations. Please advise. Thanks!
08.11.2007 16:56 703220 is offline Search for Posts by 703220 Add 703220 to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4815
Lampe RE: Call recording happening only for first 1-2 minutes. Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

We have installed a patch to fix the problem. Please click "Submit & Start" in "Personal Data" to run it.
13.11.2007 14:33 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
imr


Registration Date: 01.01.1970
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Dear PBXES Team

Many thanks for your help, your work and efforts are very much appreciated. Recording seems to be working fine for now, If there are any issues we will let you know.

Thank you.
14.11.2007 11:15 imranmalik is offline Search for Posts by imranmalik Add imranmalik to your Buddy List
ech


Registration Date: 01.01.1970
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Hi,

Problem has been fixed for me few days ago but it seems that we have again this problem.I just made some tests and again recorded message are not available :-(

Regards

Richard
25.11.2007 00:43 echelon92 is offline Search for Posts by echelon92 Add echelon92 to your Buddy List
 
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