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cyb
Grünschnabel


Registration Date: 22.07.2006
Posts: 123
Subscription payment failure Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Hi

I received a message from paypal saying that the subscribtion payment failed. I tried e-mailing you at press@i-p-tel.com to see how we can sort this out but it was returned as User unknown.

I cannot find another means of contacting you. Can someone please contact me.

This post has been edited 1 time(s), it was last edited by cyb on 03.09.2007 at 14:09.
03.09.2007 13:56 cyberdude is offline Search for Posts by cyberdude Add cyberdude to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4815
Pfeil RE: Subscription payment failure Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

In such a case you should directly contact PayPal support. Because of security reasons we can't login to your PayPal account to assist you by ourselves.
03.09.2007 17:36 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
cyb
Grünschnabel


Registration Date: 22.07.2006
Posts: 123
Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

I will do but I don't want you to cancel or suspend my subscription in the meantime. Paypal said it was due to a credit card problem but I've already checked with my bank and everything is ok on their end, the payment details in Paypal are correct so it may have been a one off problem.

Do you make another attempt to take the money or is there another way I can pay this? In may experience if we wait for PayPal to resolve this, then it'll be weeks.

Can you please give me an email address or e-mail me so we can correspond offline.

I think if you're taking money for a subscription service you should make it easy for your customers to be able to contact your accounts department for payment queries.
03.09.2007 17:55 cyberdude is offline Search for Posts by cyberdude Add cyberdude to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4815
RE: Subscription payment failure Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Usually PayPal makes three attempts for a payment. If the third one fails you will get an email that your subscription is cancelled. After this email you have 24 hours (Premium Account) or 14 days (PBXes PRO) time to create a new subscription before your account will fall back into the Free Account.
03.09.2007 22:54 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
cyb
Grünschnabel


Registration Date: 22.07.2006
Posts: 123
Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

OK, thanks.
04.09.2007 09:31 cyberdude is offline Search for Posts by cyberdude Add cyberdude to your Buddy List
 
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