User call log not updating but is in Admin

Hi

We have a strange problem. The call log and voicemail lists are not being updated when viewed from within the users account but they can be seen from the admin call monitor. The last call they see is from 5th May but they have made many calls since then.

E.G If extention XXX logs into their PBX to see their call log and voicemail, they don't see any new calls since 5th May. When I log into the admin page and look at the call monitor page I can see their calls.

Any reason why the user's list is not updaing?

[EDIT] Sorry, I should have said that calls received from internal extensions or to internal extensions are logged but not external calls.[/EDIT]

This post has been edited 1 time(s), it was last edited by cyb on 18.07.2007 at 12:49.

RE: User call log not updating but is in Admin

This happens when you are using "Outbound CID" overriding the extension numbers. Try leaving them empty.

This post has been edited 1 time(s), it was last edited by i-p on 19.07.2007 at 16:19.

It didn't make any difference. It was working before with the CIDs set, I've not made any setting changes for ages. It just stopped displaying the calls in the user's logs.

To be sure you understand our problem...

When a user logs into their PBX web panel to view their voicemail or call logs only internal calls between extentions are being listed. However when I log into the PBX Admin>call monitor then I can see all call made both internal and external so the calls are being logged. So the problem seems to be with the users logging into their PBX web panels.


Are there any logs I can send to you to check or are you able to look at our log for yourself?

BUMP.

I'd appreciate some help with this so we can get this issue resolved. It was working perfectly for and months months until recently, and we have made no changes on our end so it must have been something that changed on the PBX servers or config.

I've removed the Outbound CID from the extensions as suggested but that has not made any difference. I also switched to the Frankfurt server due to the sipgate registration problems reported with the Paris server but that hasn't helped either. In fact our call quality seems to have degraded slightly.

After a lot of time messing around with this last Friday, it seemed to start working for a while but now is no longer working again.