PBXes » English » Miscellaneous » RE: Call-thru not working at American site?
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ayk


Registration Date: 01.01.1970
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Call-thru not working at American site? Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Hi,

I switched to the American site and during the weekend calls were not coming to me, and call-thru was not working. I switched back to the German site and it's okay.

Today I tried the American site again and call-thru is still not working. I can hear the ringtone once, the system picked up but then no prompt nor dial-tone follow. In call monitor I cannot see the call being logged at all.

Thanks a lot.
31.07.2006 17:08 ayking is offline Search for Posts by ayking Add ayking to your Buddy List
mat


Registration Date: 01.01.1970
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i believe this is the same problem i'm having. when i signed up i didn't pay attention to the time zone. then yesterday i changed it. when i woke up today. calls are not properly going through. the status page is not correct.

yesterday everything was fine.. now since changing timezone it's broke.

This post has been edited 1 time(s), it was last edited by mat on 31.07.2006 at 20:30.
31.07.2006 20:27 mattjfrank is offline Search for Posts by mattjfrank Add mattjfrank to your Buddy List
i-p
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Registration Date: 14.01.2006
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Achtung RE: Call-thru not working at American site? Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

We are looking into this. In the meantime please don't hesitate to switch back to the German site if required.
31.07.2006 21:47 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
mat


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how long does it take to move back over? i chagned my timezone away from America and now i get audio but when dialing into the pbx afer about 10 seconds it hangs up
31.07.2006 22:48 mattjfrank is offline Search for Posts by mattjfrank Add mattjfrank to your Buddy List
i-p
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RE: Call-thru not working at American site? Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

This happens in realtime. After changing timezone and clicking "Start" it takes a few seconds to move (while the browser waits). After that the devices need to re-register.
31.07.2006 23:30 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
i-p
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Lampe RE: Call-thru not working at American site? Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

The American site works much better now. All functions we have tested including some advanced features work as expected.
01.08.2006 00:40 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
 
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