PBXes » English » Bugs » RE: Call transfer issue
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rif
Soho Account


Registration Date: 22.05.2018
Posts: 2
Achtung Call transfer issue Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Hi, we have two offices with one account (and one extension) per office. On both we have a Gigaset N510 Ip Pro with one cordless R560H Pro.
All works good, but when we try to transfer the external call between extensions (attended transfer) the transfer works, but after some seconds on the phone that has transferred the call, a strange call back to it (with the other extension ID) and we must reject it.
If we transfer the call using codes (## extension number) all works perfectly.
Have a solution for this?
Thanks
22.05.2018 17:02 rifraf is offline Search for Posts by rifraf Add rifraf to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4815
RE: Call transfer issue Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

This must be due to SIP messages received from the phone. You could record a SIP trace to see whats happening after a few seconds.
22.05.2018 21:00 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
rif
Soho Account


Registration Date: 22.05.2018
Posts: 2
RE: Call transfer issue Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Zitat:
Originally posted by i-p
This must be due to SIP messages received from the phone. You could record a SIP trace to see whats happening after a few seconds.

How we can record a sip trace? Have suggestion?
22.05.2018 23:55 rifraf is offline Search for Posts by rifraf Add rifraf to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4815
RE: Call transfer issue Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

This feature is available from the "System Log" tab, but only for Soho, Premium, and PRO accounts :-)
23.05.2018 10:30 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
 
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