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nei


Registration Date: 01.01.1970
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How to contact PBXes to get refund? Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

I'm flummoxed here trying to find a way to reach a human being to get a refund set up for a PBXes Pro account that was inadvertently renewed. The only support mechanism I can find requires me to pay, which is kind of ridiculous when it's a billing issue.

Anyone here know to reach someone at PBXes?
08.05.2014 22:06 neilio is offline Search for Posts by neilio Add neilio to your Buddy List
i-p
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Registration Date: 14.01.2006
Posts: 4815
RE: How to contact PBXes to get refund? Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

I can only find a Soho account for "nei...". This one was immediately canceled after paying for another year.

What I can offer you is, if you re-subscribe yearly, we will refund you one year. We cannot give you the Soho account without an active Paypal subscription.
09.05.2014 10:08 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
nei


Registration Date: 01.01.1970
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RE: How to contact PBXes to get refund? Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

I have an active paypal account - the charge was put through there.

In the email I received the invoice # was 1RA61572G5268434G, and the paypal transaction # is 3KV04894UL1658602.

This is a snippet of the receipt I received - a charge was definitely applied to my account. http://neil.io/q6D8

I'm not fully understanding the "sign up for a year" solution - can't you just reverse the paypal transaction?
09.05.2014 13:32 neilio is offline Search for Posts by neilio Add neilio to your Buddy List
i-p
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RE: How to contact PBXes to get refund? Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

No, we won't refund if you did not cancel your subscription in time. If you renew for another year, and then cancel.

We can reactivate your Soho account, but only with an active Paypal subscription (not an active Paypal account). It has to be a subscription payment for a Soho account.

When you recreate a new annual subscription we will refund you the year. So you will not have to double pay for it.
13.05.2014 09:55 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
nei


Registration Date: 01.01.1970
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RE: How to contact PBXes to get refund? Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Okay, I just started a new SOHO subscription. Transaction ID was 26669666T1706292Y - could I please get this refunded ASAP so the funds can go back onto my credit card?
21.07.2014 17:29 neilio is offline Search for Posts by neilio Add neilio to your Buddy List
i-p
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Registration Date: 14.01.2006
Posts: 4815
RE: How to contact PBXes to get refund? Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

OK, Done. Thank you.
21.07.2014 23:11 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
 
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