Intermittent Call Problems - incoming, outgoing, and internal

For the past 8-9 days we have been having intermittent issues in which the phones can place a call and then moments later cannot place a call. One time you can receive a call and the next I am told a caller could not get through to us. One minute you cannot dial an internal extension and the next you can. Sometimes we get a fast busy when dialing, sometimes we get dead air, sometimes we get the "your call cannot be completed as dialed" message.

We have used the submit and start feature in personal data, we have rebooted the phones, we have switched servers, we have used our backup PBXes account and all have no lasting effect. It is up and down all day for 8 or 9 days.

Anyone have any clues?

RE: Intermittent Call Problems - incoming, outgoing, and internal

We have now rolled back a change that we made 8 days ago. Probably this change was not compatible with all phones. Sorry for the inconvenience.

RE: Intermittent Call Problems - incoming, outgoing, and internal

Thank you for the information. We are still having the same type of problem. It was better this morning but then got worse again this afternoon.

It was just reported to me that two people's calls were dropped mid-converstaion just within the last hour.

We are holding a webinar next Tuesday and it is critical that this is up.

RE: Intermittent Call Problems - incoming, outgoing, and internal

This sounds more like a trunk provider's or PSTN issue now which is probably not related to the failed call setups mentioned earlier.

This post has been edited 1 time(s), it was last edited by i-p on 15.04.2011 at 03:43.