queue failover, vm, number lookup

Hello,

I have a queue that fails-over to voicemail after a few minutes. When a voicemail is left, I receive the email however no name-lookup is performed on the number.

This only seems to not work if the caller is dropped to vm fro a queue. Other times I get the name inserted into the email subject and body correctly

Thanks


edit: any chance this can be looked at? Happened again today, I like to know who my voicemails are from

This post has been edited 1 time(s), it was last edited by baz on 25.01.2011 at 09:52.