Ring group: External numbers not working

Hi,

I have entered an external number in the ring list and prefixed it with "#" as suggest by the help popup.

But as soon as there is an external number in the list, it goes straight to the "no answer" section.

Thanks for any help you can provide,

Emanuel

RE: Ring group: External numbers not working

Hi,
shouldn't that be suffixed not prefixed ?

RE: Ring group: External numbers not working

It should be suffixed, my bad. That's what I did, as in the example...

Update on the issue:
If I call the ring group from an IP phone, the PSTN phones *DO* ring, but I get no ringing acknowledgment on the VoIP phone. In this case, if the call is coming from the PSTN, it jumps right into the "no answer" section.

If I add a VoIP extension to the ring group, *THEN* I get a ringing sound when I call the number from an IP phone AND it works from the PSTN.

The issue seems to be that there is no acknowledgment that the call is in progress if all calls in the ring group are external/PSTN.

A work around seems to be to add a dummy internal extension to the list... Not ideal but at least working. Suggestions welcome.

This post has been edited 1 time(s), it was last edited by eco on 30.12.2010 at 21:31.

RE: Ring group: External numbers not working

Hi,
How about using a classic extension for each external number, maybe that would work ok ?

RE: Ring group: External numbers not working

Thanks for the suggestion.

Yes, that does work but it is using extensions that I need (I can only have a maximum of 10 extensions in my account).

I would just like to make it work as it says it can work and hope my experience will be helpful to others...

UPDATE: It nows seems to be working with 2 external numbers termined with #. I didn't change the configuration, so I cannot explain why... Thanks for the help.

This post has been edited 1 time(s), it was last edited by eco on 21.01.2011 at 21:22.