My digital receptionist is not working with all my trunks

Hello.

I have 8 trunks. All my trunks are working fine with my digital receptionist, except one. When I call using my trunk from ser.sipcode.com.br , I can hear the prompt menu, but whem I choose the option nothing happen. I dialled the option 1, 2 ou 3 and nothing. I have a friend with the same trunk from ser.sipcode.com.br and it is working fine. I`ve change the Dtmf from the trunk and nothing. Please I need a help.

RE: My digital receptionist is not working with all my trunks

Well, since every other trunk works properly, you should inquire what are the preferred DTMF transmission settings from SipCode's perspective. This issue can only be resolved with their help, since the DTMF digits are collected by their trunk and then sent to PBXes.

If possible, try to avoid InBand, and inquire if they support RFC2833 or which flavor of SIP Info. Once you find out, try to set this in SipCode's Trunk setup.

RE: My digital receptionist is not working with all my trunks

Zitat:

Originally posted by Diafora Well, since every other trunk works properly, you should inquire what are the preferred DTMF transmission settings from SipCode's perspective. This issue can only be resolved with their help, since the DTMF digits are collected by their trunk and then sent to PBXes. If possible, try to avoid InBand, and inquire if they support RFC2833 or which flavor of SIP Info. Once you find out, try to set this in SipCode's Trunk setup.

Once again I thank you Diafora. It`s fixed now. Diafora you`re the best ! Pbxes is the best !

This post has been edited 1 time(s), it was last edited by tij on 15.09.2009 at 17:45.

RE: My digital receptionist is not working with all my trunks

Thank you, for your kind words.