PBXes » English » Bugs » RE: problems when my call is answered by IVR
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problems when my call is answered by IVR Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

I have a problem with my pbx settings, when I make a call from my pbx and the other person have a IVR, I use his menu and my options are not recognized by the IVR, what can be the problem?
07.08.2009 20:33 beto123 is offline Search for Posts by beto123 Add beto123 to your Buddy List
Dia
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RE: problems when my call is answered by IVR Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

The DTMF digits are not being passed properly to the IVR. What type of SIP User Agents do you have?
08.08.2009 02:39 Diafora is offline Search for Posts by Diafora Add Diafora to your Buddy List
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RE: problems when my call is answered by IVR Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Linksys spa942 phones
11.08.2009 18:30 beto123 is offline Search for Posts by beto123 Add beto123 to your Buddy List
Dia
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Registration Date: 03.03.2006
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RE: problems when my call is answered by IVR Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

The short answer to your problem, is that your SPAs are sending double DTMF digits to the IVR, thus confusing it.

To fix it, restrict the phones to send DTMF only as AVT and restrict each corresponding extension to rfc2833 on your PBXes account.

This issue has been documented, along with a lengthy explanation, on this thread: DTMF settings on extension? So in the future, please make an effort to look whether an issue has been documented.
11.08.2009 22:37 Diafora is offline Search for Posts by Diafora Add Diafora to your Buddy List
 
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