PBXes » English » Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups » RE: My DID number and the VoiceMail 1 Votes - Average Rating: 5.00 1 Votes - Average Rating: 5.00 1 Votes - Average Rating: 5.00 1 Votes - Average Rating: 5.00 1 Votes - Average Rating: 5.00
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tij
Grünschnabel


Registration Date: 28.10.2007
Posts: 137
My DID number and the VoiceMail Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Hello every body.
I have a DID number with my Premium account. When I receive calls with my DID, the caller wait 30 seconds and we can't hear the voicemail prompt. The call goes directly to record without hear the prompt. It is only with this DID number. I have others at the same ring group and every thing is fine. Some body help me . Sorry my english, I`m from Rio de Janeiro, Brazil.
04.08.2009 22:03 tijuca is offline Search for Posts by tijuca Add tijuca to your Buddy List
Dia
Premium Account


Registration Date: 03.03.2006
Posts: 1443
RE: My DID number and the VoiceMail Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Let me understand this better. When a call is received on that DID, and you answer it form an extension, can you hear the callers, and can they hear you?

Does the issue you are reporting, happens only when the call ends up on VoiceMail?
06.08.2009 00:29 Diafora is offline Search for Posts by Diafora Add Diafora to your Buddy List
tij
Grünschnabel


Registration Date: 28.10.2007
Posts: 137
RE: My DID number and the VoiceMail Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Zitat:
Originally posted by Diafora
Let me understand this better. When a call is received on that DID, and you answer it form an extension, can you hear the callers, and can they hear you?

Does the issue you are reporting, happens only when the call ends up on VoiceMail?


The caller can`t hear the voice mail prompt. The calls goes directly to recorder.
06.08.2009 02:09 tijuca is offline Search for Posts by tijuca Add tijuca to your Buddy List
Dia
Premium Account


Registration Date: 03.03.2006
Posts: 1443
RE: My DID number and the VoiceMail Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Please answer the following question: "When a call is received on that DID, and you answer it from an extension, can you hear the callers, and can they hear you?"

Not when the call ends up on VoiceMail, but when it is answered via an extension.
07.08.2009 06:33 Diafora is offline Search for Posts by Diafora Add Diafora to your Buddy List
tij
Grünschnabel


Registration Date: 28.10.2007
Posts: 137
RE: My DID number and the VoiceMail Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Zitat:
Originally posted by Diafora
Please answer the following question: "When a call is received on that DID, and you answer it from an extension, can you hear the callers, and can they hear you?"

Not when the call ends up on VoiceMail, but when it is answered via an extension.


Yes. I can hear and they can hear me. Now it is fine. It was a DTMF problem. It is fixed now. Thank you Diafora.
07.08.2009 13:36 tijuca is offline Search for Posts by tijuca Add tijuca to your Buddy List
 
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