Voicetrading caller ID being trunkated

I'm using VT for some routes and am setting CID by placing the CID number I want passed in the username field of the trunk and then putting password:username in the password field.

The problem is when I put 0044207999999 in the username filed the CID gets truncated to 00442079999, the last two digits are missing. If I just 442079999999 then the CID displayed is 442079999999.

Are other VT users seeing this too. What format have you used for the CID?

RE: Voicetrading caller ID being trunkated

Hi,
I don't use the country code, just the full UK number.

RE: Voicetrading caller ID being trunkated

Thanks. But what happens when you call overseas? They may not recognise it's a UK number or is the country code being added some other way?

RE: Voicetrading caller ID being trunkated

When you look at the CDRs they show the UK country code has been added. I assume thats what goes out with the call.

RE: Voicetrading caller ID being trunkated

OK, I just tried putting the full UK number 0207999999 and in the call log I get 351207999. Where is the 351 (Portugal country code) coming from? And why is it dropping the last 3 digits?

Telagente00, are you based in the UK? Perhaps, PBXes or VT is appending the country code based on the IP that the call is originating from. In my case this is Portugal, but neither my VT or PBXes accounts are registered to Poruguses addresses so I can only think it's coming from an IP address.

Can anyone from PBXes comment on this?

RE: Voicetrading caller ID being trunkated

I just use 00 contrycode and rest of the number. As far as I can see (when calling myself) the complete number shows up

RE: Voicetrading caller ID being trunkated

Yes, I am UK based. When I call my own mobile it just shows my UK phone number (that I have set in PBXes as trunk username). It looks just like any other UK call.
The same applies when I call a BT landline, 1471 tells me the missed number as normal UK format.
The Voicetrading CDR however shows my caller ID as the full number beginning 0044.

Just a thought, when I go to France I always take my ATA with me to carry on working. Absolutely nothing changes, my VT CDRs still show as 0044 so I guess that rules out IPs. Must be down to registered address with VT.

This post has been edited 1 time(s), it was last edited by tel on 24.06.2009 at 18:31.

RE: Voicetrading caller ID being trunkated

I can't understand why I'm having these problems.

I'm using the premium lines on VT so in my VT trunk dial rules I have 000+x. to force the premium route. Caller outbound ID is left blank. Everything else seems standard:
Username= 00442079999999
Password= password:username

How does that compare with your settings?

RE: Voicetrading caller ID being trunkated

I normally just dial a UK number unless I am specifically dialling an International call, so to handle UK format on Standard route:
0044+0|zx.
everything else (international) will go as is.
The only real difference I can see is your long username (callerID).
You say 'in the call log I get 351207999', can I ask which call log you are referring to. The CDRs I refer to are Voicetrading CDRs and appear 24hrs later.

The fact that the leading 0 is stripped and a country code added (the same as correctly done with my UK code) suggests that its a voicetrading problem.

This post has been edited 1 time(s), it was last edited by tel on 25.06.2009 at 07:44.

RE: Voicetrading caller ID being truncated

So to be clear, your username is set with a normal UK number, e.g. 02079999999. Your VT CDR logs show your CID as 00442079999999. You have a rule which strips the leading zero and adds the 0044 to the numbers being dialled. I wonder if that also affects the CID otherwise how else would the 0044 be added to it?

bobmats, do your VT CDR logs show the CID correctly, i.e. the full number - 00+country code+number? Do you have any dial rules set up on the VT trunks?

I'll need to do some more testing. The fact that you have to wait 24hrs for the VT log is a little inconvenient.

RE: Voicetrading caller ID being truncated

Almost,
Voicetrading CDR logs show CID without leading zeros eg 442079999999.
Call shows as 02079999999 on a UK phone (mobile or fixed line).
I do not know what shows on a non UK phone.

Unlikely the dial rule in the trunk makes any difference, some of my ATAs add the 0044 to the dialled number themselves and thus go straight out on the trunk.
Call monitor shows the digits received from the ATA, System log shows the digits sent out to the trunk.

This post has been edited 1 time(s), it was last edited by tel on 25.06.2009 at 10:44.

RE: Voicetrading caller ID being truncated

I do have some odd problems for some times.

I have setup a parallel forward to my uk mobile.

I use a trunk leaving the username blank and at appsword: password:username

This way the caller id of the person calling me is also forwarded to my mobile.

This works fine but not always.
I have a german did number and whenever someone from germany calls the number on my sip attached phone I will see their number as 030xxx etc.

I use voicetrading to forward my calls to the mobile and for some reason 31 is always added to the local german number so the caller id will show 3130xxx

I have not idea where the 31 comes from. The account is registered on a dutch company so somewhere at voicetrading their must be a reference for this.

RE: Voicetrading caller ID being truncated

Yeah. I can't figure out where the country codes come from. Today I checked my VT CDR logs and found don't have the 351 code appended to the front of the CID any more. I don't know why though because everything is set back to how it was before I started experimenting.

I now need to check whether my CID is showing correctly on the various numbers in different countries.

RE: Voicetrading caller ID being truncated

Today I checked again how my callerID shows on my mobile ..... it showed as +44xxxx, the correct full international number not just the UK number.
Perhaps it varies with different termination routes used by voicetrading.

RE: Voicetrading caller ID being truncated

I don't understand how this works and what part VT play in terms of how the CID is displayed and if it's their routes that mess with things. Before I started experimenting my test number in Canada showed the +351 prefix before the CID. Now after I've been messing around with various configurations my Canadian number shows anonymous, even though every thing is set back how it was before I experimented. Funnily, a number in Cyprus that also showed +351 prefix now displays the CID correctly.

I'm on the premium routes so would expect it to work. Lately I've had a lot of problems connecting and a lot of disconnects after around 10mins. But that's another story.

RE: Voicetrading caller ID being truncated

Please keep in mind that even on their Premium routes, VT is using a variety of providers to terminate calls to PSTN numbers. This keeps costs down, but introduces unreliability with CID delivery, among other things.

Identifying direct routes which perform well over time and deliver CID reliably, is a painstaking process. Sometimes as soon as you find such a route, there is a price increase or the route is no longer available. As a result don't expect a route's characteristics to remain unchanged over the course of a lengthy period.

Unfortunately this is the nature of the LD market currently. Thin margins and lot's of indirect routes. Hopefully the undergoing transition to OnNet telephony will improve this state of affairs.