All my trunks and extensions are not registred and can't register... I even can't access to the menues in my page.
This happend this morning as I renewd my second premium memebership!
Other problem: after the renewal before all those problems In my usage list the month of march had also the usage changed from 4 to 101 GB !!!!
What is happend???? Please fix my account !
Now I get registred, after all the day offline. I still have March 50825 (101.7 GB) that is completely false... it was 1878 (3.8 GB) ... I sent a mail to Pascal with the screen shots.
Guys, the idea is great, the website is very good but you should give immediate communication to the users if a server is down. You can't just let the people stay without phone, spend one day troubleshooting the LAN, the phones, The provider and at the end discover that is your server that is creating problems.
Last time I worked with my premium account subscriprions, last year, I lost all the extensions.
This year, before subscribing the second premium account I saved all the data and did screen shots of the pages. So I have a perfect image of the PBX. If you look at the logs from 12.50 to 23.00 of yesterday there was no activity, no calls, no extensions registred, no trunks online.
Maybe the problem was solved when I went back to the personal data page, saved and started over... this operation helped me to solve problems a couple times: after premium account subscriptions and major upgrades you did and caused problems.
Please don't say that there was a 97 GB internal call... this makes no sense also beacuse this HUGE consumption appered about 35 days after the gost call!
Ask Pascal to forward the mail with the screen shots and have a closer look.
If you say that the server is OK the only reason of this down can be the freeze after the second account subscription.
You should auto reinitialize the account of explain to do this procedure in the subscription page.
If you are sure that this is not the problem please investigate better. It is a matter of fact that the account was down for about 11 hours.
It can't be a my provider problem. I have 3 offices connected, in Italy with different providers and 1 in Romania. Same problem. Check the IP of my extensions.
This post has been edited 1 time(s), it was last edited by tom on 02.05.2008 at 08:38.
So, if there was this internal call, why I never saw it on the flash panel? Why I didn't see it on the conumptions?
Can you tell me from wich ext to were was generated?
there should be an EXPIRE function, can a cal be automatically dropped after 60-120- or something like that minutes?
You said you never experienced the problems I described. Maybe you don't remember that for me is the second time, so you probably forgot also other users experiences...
Concerning the internal call you can find its details in the call monitor.
The call timeout has often been criticised. So we have limited it to outgoing calls. While the call was ongoing it did not show up in the usage display. If you are looking for a realtime database also for ongoing calls we recommend PBXes PRO.
I can't find the call monitor in the calls list. I also look at the logs of my routers and NO connection have been Up for a so long time. So it IS 100% impossible I have made a call of 35 days.
Do you want my to provide the logs of the routers and/or a declaration af my provider that NO connection have been active for so long time???
Please tell my the extensions that are involved in this gost call.
In my previous post I was not talking about realtime billing but the flash panel, when a extension is active the light is red ... nothing showed UP.
As evrybody can see you didn't give precise answers, where is the call? What is the start date? you didn't say how It could be possible is there was no connection from the client side...
I don't know if this may be related or the cause or what, but I discovered while testing the Barge function in the status screen that even though all parties had hung up the 8200 barge conference room remained on. I had to kill it in the status page to stop it. If this is not related then perhaps this should be an independent bug report. And I will be glad to do any testing you guys want to figure out where the problem is.
The problem with an unusual long call happened again for a third time this year. We have been able to further analyze and install a software upgrade to prevent this in future.
The update needs to be installed by clicking "Submit & Start" in "Personal Data".
RE: Help Service Down
RE: Help Service Down