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fit
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Registration Date: 28.03.2008
Posts: 19
"Max Wait Time" to voicemail? Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

    Is there a way to transfer a call, after the "Max Wait Time" is reached, to a voice mail extension?

    If a customer waited for 5 minutes and no one answered his/her call, the caller should be at least offered the courtesy to leave a message!

    Also, is there a way to send a caller from a queue straight to voice mail after hour?


Thanks,

Michael

This post has been edited 1 time(s), it was last edited by fit on 09.04.2008 at 18:13.
09.04.2008 15:42 fitness is offline Search for Posts by fitness Add fitness to your Buddy List
i-p
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Registration Date: 14.01.2006
Posts: 4823
RE: "Max Wait Time" to voicemail? Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

The purpose of the failover destination in queue settings is to choose how to proceed after max. wait time is reached.

I suggest to choose a lower max. wait time and play with different failover destinations to examine the problem.

Menu "incoming calls" provides options for regular and after hours. You can send calls to a queue during regular hours and to voicemail after hours.
10.04.2008 17:00 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
fit
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Registration Date: 28.03.2008
Posts: 19
Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Thanks for your reply.

If I select a lower than 5 minutes time, the call still hungs up with no failover. Mine is set to a non-registered extension with voicemail activated. Is registering the voicemail extension to an ATA with an answering machine attached the only way?

Other than that everything works great now!

I noticed that the afterhour works only if the extension is not listed in the inbound routing.

But when I change the afterhour to trigger it, the call is immediately terminated.

I must assume that the afterhour rule applies only to trunks that are not directly pointing to a specific extension. Is that right?
The call monitor reports reception of the call to the voicemail extension with 0 seconds.

In the System Log I see the following (the sip number is partially obscured for privacy):

VERBOSE[4651] chan_sip.c: Hangup call SIP/174730XXXXX-ef07, SIP callid 3e81344f117e4dc273a166f5509d71cc@66.54.140.46

Thanks again,

Michael

This post has been edited 5 time(s), it was last edited by fit on 10.04.2008 at 18:12.
10.04.2008 17:36 fitness is offline Search for Posts by fitness Add fitness to your Buddy List
i-p
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Registration Date: 14.01.2006
Posts: 4823
Lampe RE: "Max Wait Time" to voicemail? Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Your voicemail did not work at all. We have fixed the problem.
10.04.2008 18:54 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
fit
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Registration Date: 28.03.2008
Posts: 19
Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Thanks!
10.04.2008 22:43 fitness is offline Search for Posts by fitness Add fitness to your Buddy List
 
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