PBXes » English » Queues, Digital Receptionist, Faxmail, Voicemail and Ring Groups » RE: Digital Receptionist - No Ringback Tone
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kto


Registration Date: 01.01.1970
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When Digital Receptionist is used Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

I can not set proper ring when digital receptionist is used. I can not hear the ringing when caller press #1 or #2.

Caller can not hear the ringing after choosing their menu in the digital receptionist area. They only hear few second of empty audio and as soon as the other party picks up the phone, the conversation starts right away.

This does not happen with the direct connection in inbound setting to the single extension.

My setting is
callwith.com -> inbound calls -> digital receiptionist (either #1 or #2) -> No 1 for Japanese group (one is pbxes sip ext 122, one is landline number) -> #2 for English and it calls classic extension to landline number.

Any help is appriciated.

This post has been edited 3 time(s), it was last edited by kto on 25.09.2008 at 15:12.
25.09.2008 14:15 ktokuo is offline Search for Posts by ktokuo Add ktokuo to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4822
Lampe RE: Digital Receptionist - No Ringback Tone Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Please re-save your voice menu and try again. We changed the software.
25.09.2008 16:30 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
kto


Registration Date: 01.01.1970
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RE: Digital Receptionist - No Ringback Tone Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

It works now. Thank you.

The other thing is that it would be nice if we can set ring type cause I use this for Japanese support and they would feel strange to hear aboard ring sound.
(I might be able to do it somewhere on the system, if so can you let me know?)

This post has been edited 1 time(s), it was last edited by kto on 25.09.2008 at 22:56.
25.09.2008 22:55 ktokuo is offline Search for Posts by ktokuo Add ktokuo to your Buddy List
i-p
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Registration Date: 14.01.2006
Posts: 4822
RE: Digital Receptionist - No Ringback Tone Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Tones may be customized in Source View. You could also use a queue to play music instead of the ringback tone.
25.09.2008 23:07 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
kto


Registration Date: 01.01.1970
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RE: Digital Receptionist - No Ringback Tone Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

I see, thanks for the support
25.09.2008 23:33 ktokuo is offline Search for Posts by ktokuo Add ktokuo to your Buddy List
 
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