3 Different Digital Receptionist at 3 Different Times
What I would like to know is how I would setup the following:
Each day I want:
1) 12midnight to 8am - Digital Receptionist #1 is used.
2) 8am - 4pm - Digital Receptionist #2 is used.
3) 4pm to 12midnight - Digital Receptionist #3 is used.
All of the above have to be set coming off of the same inbound trunk.
Is this possible? How?
If I only needed two Digital Receptionist, I could easily set Regular Hours and After Hours options to satisfy this. But with 3 DRs that need to play at 3 different times on the same inbound trunk, I'm not sure how to implement if its possible.
RE: 3 Different Digital Receptionist at 3 Different Times
As far as I see you can only use 2 different Digital Receptionists. You mentioned this.
When you go to inbound routing you can set.Regualr Hours and After Hourse. Halfway down the page you can set the regular hours and days. Everything outside regular hourse are after hours.
That said I have thought about doing something else.
On your main trunks inbound routing make the regular hours 8 am to 4 pm and forward this to digital receptionist 1
After hourse are than 4 pm till 8 am and forward this to a sip uri !!!!!!
Make another inbound routing using trunkname: usename-afterhours (afterhours can also be different name)
You have now created a sip url you can call: usename-afterhours@pbxes.com
Go back to the first inbound routing and under after hours click sip uri and fill in username-afterhours@pbxes.com
Your calls from 4 pm till 8 am are now forwarded to a second inbound routing (username-afterhours). In that second inbound routing you can now again set regular and afterhours. This way you set regualr hourse to 4 pm to 12 midnight and forward to digital receptionist and thus after hours are the rest and forwarded to another digital recpetionist..
This way you should be able to have 3 different digital receptionists. This way you could also make 4, 5 or as many as you want for different times and days. Does take some time to puzzle than.
hope this helps you.
Hope you understand what I mean.
This post has been edited 1 time(s), it was last edited by bob on 26.05.2010 at 11:20.
