ric
Registration Date: 01.01.1970
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09.01.2010 16:10 |
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Dia
Premium Account
Registration Date: 03.03.2006
Posts: 1443
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RE: Voicetrading - Outbound trunk issue |
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Ricardo,
Even if we verify the behavior of a Betamax account with an ATA, and it works properly, what difference will it make?
Apparently, this is not the first time Betamax has created issues for PBXes users. As it is known universally, they are hard to reach, difficult to work with, and extremely unresponsive.
But they will listen to customer complaints. They might not reply, but magically your issue might be resolved in 3-4 days or in a week. It might never get resolved if they choose to, but I am pretty sure they will at least read it.
So in my opinion, a deluge of nearly identical complaints, from several users of their services, bringing up an issue in relation with their PBXes accounts, might supply them with the required jolt, to resolve it.
If you think another approach should be taken, please let us know. We are open to suggestions.
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10.01.2010 14:40 |
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bob
Registration Date: 01.01.1970
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10.01.2010 20:56 |
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tel
Premium Account
Registration Date: 28.07.2008
Posts: 252
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10.01.2010 23:41 |
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suv
PBXes PRO
Registration Date: 17.09.2007
Posts: 100
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11.01.2010 15:23 |
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bob
Registration Date: 01.01.1970
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11.01.2010 17:12 |
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ren
Grünschnabel
Registration Date: 14.09.2006
Posts: 15
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24.01.2010 20:58 |
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Dia
Premium Account
Registration Date: 03.03.2006
Posts: 1443
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RE: Voicetrading - Outbound trunk issue |
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Well, if some or all Betamax trunks started working after last Wednesday, for accounts hosted on the www2, www3 & www4 servers, it is very likely Betamax had blocked some of the previous IP addresses assigned to PBXes servers.
During last Tuesday's maintenance window, the PBXes service was migrated on servers with new IPs. If the trunks in question started to deliver calls, without any changes, then chances are the IP change, rendered Betamax's block of the old IPs ineffective.
Which leads us to the question, whether Betamax had blocked these IPs from delivering calls to their network, and what made them do so. Will they take similar action in the future, and how can this be prevented?
It is highly probable that some PBXes users had attempted to defraud Betamax in some way, and for Betamax to have responded by blocking access from a certain IP(s). In the future consider that PBXes is a shared resource and as such it should not be abused.
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25.01.2010 02:03 |
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bob
Registration Date: 01.01.1970
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25.01.2010 10:43 |
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tel
Premium Account
Registration Date: 28.07.2008
Posts: 252
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25.01.2010 13:44 |
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bob
Registration Date: 01.01.1970
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25.01.2010 18:56 |
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Dia
Premium Account
Registration Date: 03.03.2006
Posts: 1443
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RE: Voicetrading - Outbound trunk issue |
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I believe what I wrote, was partially misunderstood. I did not claim all 3 IPs of the www2, www3 & www4 servers were blocked by Betamax.
The only fact is, the IPs of these 3 servers changed during the maintenance window. Maybe one of them was blocked, maybe none of the IPs were blocked.
Reading through this thread, some users whose account was on the www5 server, did not have any issues calling via their Betamax trunks. Other users on the www3 server had issues. Then, the IP of the www3 changed and some Betamax trunks begun to deliver calls again. So chances are the old IP of the www3 server was blocked from delivering calls.
Are there any users who faced the above issue with their accounts being hosted on the www2 or www4 servers? Was their issue resolved by the IP change?
Now regarding Betamax's ever-changing FUP and the allocation of the free or the not so free minutes, it is completely unrelated to the possible blocking of any IP(s). It's one thing to charge for a call that was supposed not to be charged, and quite another to not accept a call for delivery to the PSTN. So let's not equate unrelated things.
For purely historical purposes, our trials and tribulations to level the playing field for all PBXes users that used Betamax / Finarea trunks, can be found in the following thread: http://www4.pbxes.com/forum/thread.php?threadid=1850
Regarding the possibility of having one or several PBXes' IP(s) blocked, and whether we can do something to prevent that, please remember that PBXes is not a client of Betamax or any other ITSP. PBXes is providing a hosted PBX service and has been doing so for the past 4 years. In case an ITSP decides to not allow PBXes to offer its' services, either for outgoing or inbound calls, there is not much we can do about it.
But the ITSP's direct clients can demand explanations and force the hand of their ITSP to change that policy, or to work with us to overcome any possible barriers.
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25.01.2010 19:30 |
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tel
Premium Account
Registration Date: 28.07.2008
Posts: 252
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25.01.2010 20:46 |
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sjt
Registration Date: 01.01.1970
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17.09.2010 07:52 |
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baz
Registration Date: 01.01.1970
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17.09.2010 08:36 |
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sjt
Registration Date: 01.01.1970
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17.09.2010 11:51 |
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baz
Registration Date: 01.01.1970
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17.09.2010 12:22 |
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ric
Registration Date: 01.01.1970
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17.09.2010 16:05 |
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mai
Grünschnabel
Registration Date: 17.09.2007
Posts: 6
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17.09.2010 23:03 |
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baz
Registration Date: 01.01.1970
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20.09.2010 11:50 |
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