Codes

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The following functions and features are available from the phones:

1 When Connected
2 Diagnostic Announcements
3 Configuration
4 Call Forwarding
5 Voicemail
6 Miscellaneous

[edit] When Connected

These codes are detected only if the digits are entered very quickly.

## Attended Transfer

While on conversation with another party, you dial the "#" key twice. The PBX says "Transfer" then gives you a dial tone, while put the other party on hold music. You dial the transferee number and talk with the transferee to introduce the call, then you can hang up and the other party will be connected with the transferee.

In case the transferee does not want to answer the call, he/she simply hangs up or dial *0 and you will be back to your original conversation.

Caution: When transferring outbound calls to external parties you as the caller get replaced by the external party which itself becomes able to transfer and make calls over your PBX.

##70 Call Park

While in a conversation, press "#" twice to initiate a transfer, then dial 70. The PBX will now announce the parking extension, most probably 71 or 72. Now hang up - the caller will be left on hold at the announced extension. Walk up to a different phone, dial 71 and voila the conversation can be continued. If a caller has been parked for longer than 45 seconds then the PBX will again ring the originally dialed extension.

*1 One Touch Record

Prior to using this feature, on demand recording has to be allowed on the particular extension. To listen to it sign in to the extension.

*2 Blind Transfer

Dial *2 followed by the extension number you intend to transfer the call to, e.g. *2xxx for a 3-digit extension or *2xxxx for a 4-digit extension. A similar string should be included in the dial-plan of the ATA or IP-phone as well, otherwise the call might not be allowed through. The other party will be immediately connected with the transferee. You get a new dial-tone.

Caution: When transferring outbound calls to external parties you as the caller get replaced by the external party which itself becomes able to transfer and make calls over your PBX.

[edit] Diagnostic Announcements

*43 Echo Test
*60 Time Request

Announces Central European Time.

666 Incoming Fax Simulation
7777 Incoming Call Simulation

[edit] Configuration

*43# Call Waiting Activation
#43# Call Waiting Deactivation

This feature is deactivated by default.

*78 Do-Not-Disturb Activation
*79 Do-Not-Disturb Deactivation
<queue no.>* Agent Login
<queue no.>** Agent Logout

[edit] Call Forwarding

*21*<destination> Call Forwarding Unconditional Activation
#21# Call Forwarding Unconditional Deactivation
*61*<destination>**<seconds> Call Forwarding on No Answer Activation

If **<seconds> is omitted, it'll be 20 seconds.

#61# Call Forwarding on No Answer Deactivation
*62*<destination> Call Forwarding on Unavailable Activation

Calls are forwarded on unavailable i.e. in case the SIP extension is not registered. This allows the activation of a "Follow Me" calling. To permanently check for unavailability option connectioncheck in extensions (only PRO and Premium, with Handoff) should be enabled, or choose a short registration interval.

#62# Call Forwarding on Unavailable Deactivation
*67*<destination> Call Forwarding on Busy Activation
#67# Call Forwarding on Busy Deactivation
*481*<destination> Call Forking Activation
#481# Call Forking Deactivation
*004*<destination>**<seconds> All Conditional Forwards Activation

If **<seconds> is omitted, it'll be 20 seconds.

#004# All Conditional Forwards Deactivation
#002# All Forwards Deactivation

[edit] Voicemail

*97 Message Center (won´t ask for an extension)
*98 Message Center (will ask for an extension)
*<extension> Leave a voicemail

To hear your voicemail from outside dial *<voicemail pin># when the answering machine starts.

[edit] Miscellaneous

*411 Directory
*69 Trace Call

Get CallerID of last call.

*8 Global Call Pickup
**<extension> Call Pickup

This feature allows you to pick up calls that are ringing or put on hold at a specific extension. If the extension is not is use it will page it (with selected phones e.g. Snom, Aastra, Grandstream and Linksys). This feature is not supported by classical extensions.

8<extension> Conference

Each extension you create will have its own conference. For example extension 200 has conference 8200. Just dial 8200 to get into your conference. Add participants by transferring them to 8200. The first participant will hear on hold music.

The conference may be exited by pressing a digit. The extension number of the digit gets called.

By pressing * you get a menu, e.g. *3 lets you eject the most recent participant of the conference.

Languages:

English • Deutsch • Italiano

Retrieved from "https://www1.pbxes.com/wiki/index.php/Codes"

 : While on conversation with another party, you dial the "#" key twice. The PBX says "Transfer" then gives you a dial tone, while put the other party on hold music. You dial the transferee number and talk with the transferee to introduce the call, then you can hang up and the other party will be connected with the transferee.
 : In case the transferee does not want to answer the call, he/she simply hangs up or dial *0 and you will be back to your original conversation.
-: Caution: When transferring outbound calls to external parties you as the caller get replaced by the external party which itself becomes able to transfer and make calls over your PBX.
+: Caution: When transferring outbound calls to external parties you as the caller get replaced by the external party which itself becomes able to transfer and make calls over your PBX.
 * '''##70''' ''Call Park''
 : While in a conversation, press "#" twice to initiate a transfer, then dial 70. The PBX will now announce the parking extension, most probably 71 or 72. Now hang up - the caller will be left on hold at the announced extension. Walk up to a different phone, dial 71 and voila the conversation can be continued. If a caller has been parked for longer than 45 seconds then the PBX will again ring the originally dialed extension.
 : Prior to using this feature, on demand recording has to be allowed on the particular extension. To listen to it sign in to the [[Getting Started|extension]].
 * '''*2''' ''Blind Transfer''
-: The other party will be immediately connected with the transferee. You get a new dialtone.
+: Dial *2 followed by the extension number you intend to transfer the call to, e.g. *2xxx for a 3-digit extension or *2xxxx for a 4-digit extension. A similar string should be included in the dial-plan of the ATA or IP-phone as well, otherwise the call might not be allowed through. The other party will be immediately connected with the transferee. You get a new dial-tone.
-: Caution: When transferring outbound calls to external parties you as the caller get replaced by the external party which itself becomes able to transfer and make calls over your PBX.
+: Caution: When transferring outbound calls to external parties you as the caller get replaced by the external party which itself becomes able to transfer and make calls over your PBX.
 == Diagnostic Announcements ==
-* '''*44''' ''Echo Test''
+* '''*43''' ''Echo Test''
 * '''*60''' ''Time Request''
 : Announces Central European Time.
-* '''*411''' ''Directory''
 * '''666''' ''Incoming Fax Simulation''
 * '''7777''' ''Incoming Call Simulation''
 == Configuration ==
-* '''*70''' ''Call Waiting Activation''
+* '''*43#''' ''Call Waiting Activation''
-* '''*71''' ''Call Waiting Deactivation''
+* '''#43#''' ''Call Waiting Deactivation''
 : This feature is deactivated by default.
-* '''*72<destination>''' ''Call Forwarding Activation''
-* '''*73''' ''Call Forwarding Deactivation''
 * '''*78''' ''Do-Not-Disturb Activation''
 * '''*79''' ''Do-Not-Disturb Deactivation''
-* '''*90<destination>''' ''Call Forwarding on Busy Activation''
-* '''*91''' ''Call Forwarding on Busy Deactivation''
-* '''*92<destination>''' ''Call Forwarding on Unavailable Activation''
-: Calls are forwarded on unavailable i.e. in case the SIP extension is not registered. This allows the activation of a "Follow Me" calling. When forwarding to a classical extension (instead of the destination directly) the "Follow Me" number can easily be edited over the Web (no need for dialing *92 for changes any more).
-* '''*93''' ''Call Forwarding on Unavailable Deactivation''
 * '''<queue no.>*''' ''Agent Login''
 * '''<queue no.>**''' ''Agent Logout''
+== Call Forwarding ==
+* '''*21*<destination>''' ''Call Forwarding Unconditional Activation''
+* '''#21#''' ''Call Forwarding Unconditional Deactivation''
+* '''*61*<destination>**<seconds>''' ''Call Forwarding on No Answer Activation''
+: If **<seconds> is omitted, it'll be 20 seconds.
+* '''#61#''' ''Call Forwarding on No Answer Deactivation''
+* '''*62*<destination>''' ''Call Forwarding on Unavailable Activation''
+: Calls are forwarded on unavailable i.e. in case the SIP extension is not registered. This allows the activation of a "Follow Me" calling. To permanently check for unavailability option connectioncheck in extensions (only PRO and Premium, with Handoff) should be enabled, or choose a short registration interval.
+* '''#62#''' ''Call Forwarding on Unavailable Deactivation''
+* '''*67*<destination>''' ''Call Forwarding on Busy Activation''
+* '''#67#''' ''Call Forwarding on Busy Deactivation''
+* '''*481*<destination>''' ''Call Forking Activation''
+* '''#481#''' ''Call Forking Deactivation''
+* '''*004*<destination>**<seconds>''' ''All Conditional Forwards Activation''
+: If **<seconds> is omitted, it'll be 20 seconds.
+* '''#004#''' ''All Conditional Forwards Deactivation''
+* '''#002#''' ''All Forwards Deactivation''
 == Voicemail ==
 == Miscellaneous ==
-* '''**<extension>''' ''Call Pickup''
+* '''*411''' ''Directory''
-: This feature allows you to pick up calls that are ringing a specific extension.
 * '''*69''' ''Trace Call''
 : Get CallerID of last call.
+* '''*8''' ''Global Call Pickup''
+* '''**<extension>''' ''Call Pickup''
+: This feature allows you to pick up calls that are ringing or put on hold at a specific extension. If the extension is not is use it will page it (with selected phones e.g. Snom, Aastra, Grandstream and Linksys). This feature is not supported by classical extensions.
 * '''8<extension>''' ''Conference''
 : Each extension you create will have its own conference. For example extension 200 has conference 8200. Just dial 8200 to get into your conference. Add participants by transferring them to 8200. The first participant will hear on hold music.
+: The conference may be exited by pressing a digit. The extension number of the digit gets called.
+: By pressing * you get a menu, e.g. *3 lets you eject the most recent participant of the conference.
 {{Languages|Codes}}