I have tried to record some calls to capture a disconnect tone, but I can not seem to play them back. I have dome clean installs of Media PLayer, Quicktime, and Real Media. Anyone find a way to play them bak or preferrably SAVE the files?
While on the subject of recordings, has anyone discovered the format that the system wants files uploaded in? I have tried various, and none seem to work
Also I have tried uploading many formats of files for IVRs even as you described in this other thread all with no luck. I will try with the program that you recommended next.
Is there any way we can choose recorded coversations to be emailed to us or have a click to download button? I can't seem to manage to listen to them. I am an opera user which often causes troubles with plugins but I tried it with IE too and realplayer just says it cant find the right codec to play it, I tried extracting the link from the source and pasting that into the browser (that is a bit of hassle everytime you need to listen to your recorded conversations) and that didn't work either! IE just hung and wouldnt download. SO I would very much like a "click to download" button if you get a chance, I know you are very busy
Following on from my thread I posted this morning.
I'm sorry but your solution doesn't work. Pasting that url directly into Quicktime gives an error saying invalid URL even though it opens if pasted in the browser but you can't save the file from there. I tried it in Media player and got a message saying that it does not have the correct Codec, same story with Real player. What format is the file?
So my question still stands. How do you save the recording to disk? There should really be an option to save the recording from the call log. Having to view the source file and copying the URL for each recording is not really an acceptable solution. We need to save many recordings to disk for replaying for training purposes and it's not practical. Having a recording which you cannot save is not really very helpful.
i-p-tel, you closed my thread and pointed me hear but this is not a solution. From the posts below and my comments above, it's clear it doesn't work and you seemed to have abandoned answering this thread (no reply to this thread since 24 May). What's the point of pointing people here if you haven't satisfactorily answered the question?
Another possible reason could be the calls been connected with G.729 passthru. This codec does not allow the PBX to record the calls because the packets are just passed thru. To avoid this disable G.729 passthru.
I have tested the recording option and I have the following observations to note.
I was able to record a call between two extensions, if and only if both extensions had the recording option turned on at least according to the direction of the call. i.e. the extesion initiating the call had the option Record Outgoing set to Always, and the receiving extension had the option Record Incoming set to Always. If the receiving extension had the option set to On Demand, no recording link would be produced.
The Audio Bypass option set to No is only required on one of the two extensions not both, while the same holds true for the availability of the G.729 vocoder, for calls between extensions.
I was able to record outgoing calls using trunks from at least two different providers.
The only case in which a recording link was created but the file produced was 60 bytes long and could not be played, was on calls which ended on telco recordings. For example when a mobile phone is turned off, the message from the carrier is not recorded. The media passing through the one way channel created by the 183 Session Progress message is not recorded.
Last but not least, a suggestion for naming the recordings with the dialed number, in the last part of the filename such as:
OUT2002-20061209-212709-441475713350.708.WAV
instead of:
OUT2002-20061209-212709-1165717629.708.WAV
That way the dialed number will be a part of the filename in a similar way the date and time is.
RE: Recordings
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RE: Recordings