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mik
Grünschnabel
Registration Date: 30.07.2007
Posts: 7
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05.12.2007 13:20 |
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ozp
Registration Date: 01.01.1970
Posts:
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I agree there could be contact methods that are more available to users. Free users basically have no way of contacting the people who run the service, and are often left to either give-up or upgrade to a premium account (as you have) which I don't feel is very reasonable. I don't even think they have a sales email for contacting with questions prior to buying which I find a bit strange.
They do offer a support service, but at a cost, and I personally believe they should be able to provide some level of basic support for free (apart from the premium-only forums). Especially when it is regarding questions about the terms and conditions of the service, sales, difficulty with account set-up, or multiple accounts.
Anyway, you should know that now that you have a premium account, they can't and will not delete it due to having double accounts (they may however delete/disable your free account). Also if you log into your free account, delete all trunks, extension etc. and change the personal info and abandon the account, it should no longer trigger the PBXes system to flag it as a duplicate account and you shouldn't receive future e-mails about needing to upgrade.
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05.12.2007 14:09 |
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i-p
Super Moderator
Registration Date: 14.01.2006
Posts: 4775
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05.12.2007 15:33 |
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