We've offered completely free accounts for a long time. However there've been a number of people creating lots of accounts exceeding a fair use. So we had to constantly watch accounts and disable second accounts, which has also been annoying to some users.
So starting from today account creation costs a one-time fee of $15. Accounts can then be used life long within the usage ranges given on the accounts detail page.
In addition there are the following changes:
Users can create an unlimited number of accounts.
All users are allowed to post to our public forums, to get technical support.
We hope the new policy will benefit you. If there is any issue please let us know and we'll help to fix it.
Dear PBXes, today i have found my account blocked which is, I presume, due to the change in your free account creation policy. I would like to continue using the service so would appreciate if you can inform on the ways of payment for the existing users.
Thank you very much
My account is blocked. I pay 1 euro with PayPal to upgrade my account. Please unblock my account. I have 2 other account and if you want remove them. But "ali021" is my primary account and I very need it.
From yesterday I'm unable to register SIP clients to my account.
Today I bought soho subscription, but nothing changed.
Client provides Network error, Registration failed.
Please advise, since nothing from my side was changed.
Update: TCP was changed to UDP and started working?
This post has been edited 3 time(s), it was last edited by per on 07.02.2018 at 00:03.
When a PBX gets inactive because you haven't made any calls for a month, you can re-activate it by either displaying one of your SIP extensions under the extensions tab, or by registering your SIP endpoint to another port, which will also help.
If Soho acct is old one, why did it get unverified? Also I've got a zero next to the Soho row. I thought your new policy might affect even old accounts. Just added extension today which shows under the extension tab, if that will help. The deregistration occurred on the day of my successful linking to switch board skill of Alexa, it seems..Jon
This post has been edited 4 time(s), it was last edited by jon on 16.05.2018 at 23:54.