IVR-Digital Receptionist NOT diverting to voicemail

Hello everyone, does anyone have any ideas what is going wrong with the following setup:

Ok i have a very complex digital receptionist system setup. After hours i have the following receptionist picking up:

Menu #4:Closed_Welcome

Dialing 1 goes to Menu ID #5
Dialing 2 goes to Menu ID #6

Menu #5: Closed_Print
Dialing 1 goes to Menu ID #7
Dialing 2 goes to Menu ID #7
Dialing 3 goes to Menu ID #7

Menu #6: Closed_Web
Dialing 1 goes to Menu ID #7
Dialing 2 goes to Menu ID #7
Dialing 3 dials extension #001 (24 hour support hence this is allowed to dial through)

Menu #7: Closed_Answerphone
Dialing 1 sends to voicemail box #001 (THIS IS THE ISSUE)

IT DOESNT SEND STRAIGHT TO VOICEMAIL, INSTEAD IT PLAYS *AUDIO ONLY* FROM (MENU#5) AND THEN YOU HEAR THE MESSAGE TONE TO LEAVE MESSAGE

TO CONFIRM AND TRY AND CLEAR THIS UP AS MUCH AS POSSIBLE (VERY HARD TO EXPLAIN AND PROBABLY CONFUSING TO YOU GUYS)

-IT SHOULD GO THROUGH TO VOICEMAIL FROM (MENU#7)
-IT SHOULDNT PLAY AUDIO FROM (MENU#5)
-MENU#5 DOESNT ACTUALLY GET CONNECTED TO *ONLY THE AUDIO IS PLAYED)

UPDATE 1) IT SEEMS THAT THE PROBLEM MAY BE THAT AFTER SETTING UP MENU #7 IT HAS CHANGED THE VM GREETING TO ONE OF THE FILES UPLOADED FOR USE IN DIGITAL RECEPTIONIST?


***UPDATE***

It appears to be fixed! What happened as i thought above when creating a virtual receptionist menu with options that go through to voicemail it changes that respective voicemail greeting. In my case it changed to one of the system recordings somehow. BUG ALERT

This post has been edited 3 time(s), it was last edited by hpp on 13.04.2013 at 03:05.