More then a year ago we created our account and entered also in the PRO beta. When this Pro service was out of beta we subscribed to it, but on a different Pay Pal account than the original PBX subscription. Today we received an email that the original subscription is now being terminated because of payment failure. That's right, because that Pay pal account has no longer a valid credit card. However, my Pro subscription is still being payed for and I would like to transfer the original PBX subscription to this account. How can i do that?
The email says that if this is not being solved within 24 hours I will lose my subscription and all my extensions. This is silly, you should give users an overview of the status of the different subscriptions and an option to change things...
It's still unclear to me. I,ve created in the shop a new Soho account and got a confirmation e-mail about it. Still I have in the shop also a Premium account with the button 'Unsubscribe". My Pay Pal account shows only the subscription of the PBXes Pro and the new Soho account. I really think it's silly that one cannot see what kind of subscriptions are active, how long and which Pay pal account is coupled...
The 'Unsubscribe' button is always there. It's just a link to Paypal's subscription management.
You are really paying double now! We require just one of either Soho, Premium or PRO. You don't need more although they get stacked as discussed in another thread. When switching from one to another we recommend to start the new before stopping the old (see FAQ).
RE: Payment details