How can i keep calls in queue for 3-4 minutes when the operator is busy on the phone / away?

I am not able to figure out a way to keep calls in queue for 3-4 minutes or even longer if the extensions assigned as permenant agents of the queue are away / busy

Is there any setting i am missing on here?

Thanks
Suvidh

What is the "Max Wait Time" value set to, under the Queue Options?

If it is set to 0, can you set it to the maximum value of 5 minutes, and watch if the call remains in the Queue for 5 minutes?

queue after hour to voicemail?

I was having the same problem, but suddenly it works. Maybe changes are not reflected right away.

Is it possible to send callers of a queue straight to voice mail after hour?

Also, Is there a way to extend the "Max Wait Time" beyond 5 minutes?

Thanks,

Michael

This post has been edited 1 time(s), it was last edited by fit on 08.04.2008 at 00:38.