PBXes » English » Terminal Equipment » RE: Eyebeam softphone and Hold
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sup
Grünschnabel


Registration Date: 18.02.2006
Posts: 165
Eyebeam softphone and Hold Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Client was using Eyebeam softphone with PBXes. When G729 passthrough was added, began receiving CODEC errors. Client Disabled G729 on softphones, this Eliminating CODEC errors, but now after placing a call on hold, can not recuperate call (take off hold)

Any Ideas?
30.10.2006 18:02 supernettel is offline Search for Posts by supernettel Add supernettel to your Buddy List
i-p
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Registration Date: 14.01.2006
Posts: 4775
Fragezeichen RE: Eyebeam softphone and Hold Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

I just tried this with X-Lite 3.0 w/o problems. If the problem persists please decribe what happens when trying to take the call off hold.
30.10.2006 18:53 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
sup
Grünschnabel


Registration Date: 18.02.2006
Posts: 165
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problem persists and same problem exists with Hard Phone as well as Softphone. This problem did not manifest itself until g729 was disabled.

I will request more information from the user.

This post has been edited 1 time(s), it was last edited by sup on 06.11.2006 at 05:57.
06.11.2006 05:57 supernettel is offline Search for Posts by supernettel Add supernettel to your Buddy List
meg
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Registration Date: 12.05.2006
Posts: 65
Resolved! Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

After some checking I discovered that although the time zone on the PBX was not set to America, rather to Tokyo, the PBX resided on www0.pbxes.com. When it was originally set up it was set up on one of the German Servers (17.195.32.11).

Sending the DIDs to 216.75.41.112 (www0.pbxes.com) and registering the devices to the same, took care of the problem.

previously 217.195.32.11 was used as DID destination and registrations. Now they use 216.75.41.112 and all is well.

I assume that at some point the time zone definitions for the servers were changed.

Mark
SuperNetTel

This post has been edited 1 time(s), it was last edited by meg on 06.11.2006 at 10:11.
06.11.2006 10:06 megasystem is offline Search for Posts by megasystem Add megasystem to your Buddy List
sup
Grünschnabel


Registration Date: 18.02.2006
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The latest in this on going saga is that the problem went away after making the changes above, but now has re appeared!

I am looking for suggestions.
12.11.2006 07:27 supernettel is offline Search for Posts by supernettel Add supernettel to your Buddy List
i-p
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Registration Date: 14.01.2006
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Fragezeichen RE: Eyebeam softphone and Hold Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Please decribe what happens when trying to take the call off hold.
12.11.2006 13:20 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
 
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