Originally posted on April 7, 2009.
Today is the second time that the PBX toll free number queue after hours setting is not working as programmed.
Our regular hours of 9:30am to 7:00pm Eastern(NY time) has been over-ridden by some other settings out of our control and the phone started to ring at 10pm. Our account is set for that time-zone, but it seems like the PBX arbitrarily changes the settings and starts ringing after hour.
This is an issue because our customers do not get the proper after-hour message and must stay on hold for the full 5 minutes before they are able to leave a voice-mail message.
Is this a bug? I remember that when we first started to use the PBX we had a similar problem because during maintenance our service was moved for several hours to a different server/timezone.
Please advice,
Michael
This post has been edited 2 time(s), it was last edited by fit on 08.04.2009 at 18:24.
|
QUEUE Regular Hours Bug
