Service Malfunctioning

Ok. have the same problem on 3 differente extensions:
284 - in one EU city
701 - in another EU city
711 - In the US on NY server.

We have differerent sip phones on the extensions.

Till yesterday everything was fine 100%

From this morning the teleohione rings but we can't hear any voice, on all the extensions the same problem, I call back the number that I see and it works fine.


what is goning on????

This is the log of a call from 711 to 701 (NY-Rome) with no sound:
Aug 4 15:59:44 VERBOSE[6672] logger.c: Ignoring this INVITE request
Aug 4 15:59:44 VERBOSE[6672] chan_sip.c: Got a SIP re-invite for call ZTA2YjI2NGRmYWYxMDE5YTNiYzAzNGVkZGY4OWMzZDk.
Aug 4 15:59:45 VERBOSE[6672] logger.c: Found RTP audio format 0
Aug 4 15:59:45 VERBOSE[6672] logger.c: Found RTP audio format 98
Aug 4 15:59:45 VERBOSE[6672] logger.c: Found RTP audio format 8
Aug 4 15:59:45 VERBOSE[6672] logger.c: Found RTP audio format 101
Aug 4 15:59:45 VERBOSE[6672] logger.c: Peer audio RTP is at port 69.201.145.71:23700
Aug 4 15:59:45 VERBOSE[6672] logger.c: Peer video RTP is at port 69.201.145.71:65535
Aug 4 15:59:45 VERBOSE[6672] logger.c: Found description format iLBC
Aug 4 15:59:45 VERBOSE[6672] logger.c: Found description format telephone-event
Aug 4 15:59:45 VERBOSE[6672] logger.c: Capabilities: us - 0x18041e (gsm|ulaw|alaw|g726|ilbc|h263|h263p), peer - audio=0x40c (ulaw|alaw|ilbc)/video=0x0 (nothing), combined - 0x40c (ulaw|alaw|ilbc)
Aug 4 15:59:45 VERBOSE[6672] logger.c: Non-codec capabilities: us - 0x1 (telephone-event), peer - 0x1 (telephone-event), combined - 0x1 (telephone-event)
Aug 4 15:59:45 VERBOSE[10091] logger.c: We're at 88.198.18.239 port 38824
Aug 4 15:59:45 VERBOSE[10091] logger.c: Video is at 88.198.18.239 port 46136
Aug 4 15:59:45 VERBOSE[10091] logger.c: Adding codec 0x4 (ulaw) to SDP
Aug 4 15:59:45 VERBOSE[10091] logger.c: Adding codec 0x8 (alaw) to SDP
Aug 4 15:59:45 VERBOSE[10091] logger.c: Adding codec 0x10 (g726) to SDP
Aug 4 15:59:45 VERBOSE[10091] logger.c: Adding codec 0x400 (ilbc) to SDP
Aug 4 15:59:45 VERBOSE[10091] logger.c: Adding codec 0x2 (gsm) to SDP
Aug 4 15:59:45 VERBOSE[10091] logger.c: Adding codec 0x80000 (h263) to SDP
Aug 4 15:59:45 VERBOSE[10091] logger.c: Adding codec 0x100000 (h263p) to SDP
Aug 4 15:59:45 VERBOSE[10091] logger.c: Adding non-codec 0x1 (telephone-event) to SDP
Aug 4 15:59:45 VERBOSE[10091] logger.c: -- Called tommasodemot-701
Aug 4 15:59:45 VERBOSE[6672] logger.c: Ignoring this INVITE request
Aug 4 15:59:45 VERBOSE[6672] chan_sip.c: Got a SIP re-invite for call ZTA2YjI2NGRmYWYxMDE5YTNiYzAzNGVkZGY4OWMzZDk.
Aug 4 15:59:46 VERBOSE[6672] chan_sip.c: SIP response 100 to standard invite
Aug 4 15:59:46 VERBOSE[6672] chan_sip.c: SIP response 100 to standard invite
Aug 4 15:59:46 VERBOSE[6672] chan_sip.c: SIP response 180 to standard invite
Aug 4 15:59:46 VERBOSE[10091] logger.c: -- SIP/tommasodemot-701-bf6c is ringing
Aug 4 15:59:53 VERBOSE[6672] chan_sip.c: SIP response 200 to standard invite
Aug 4 15:59:53 VERBOSE[6672] logger.c: Found RTP audio format 0
Aug 4 15:59:53 VERBOSE[6672] logger.c: Found RTP audio format 101
Aug 4 15:59:53 VERBOSE[6672] logger.c: Peer audio RTP is at port 93.150.40.224:60000
Aug 4 15:59:53 VERBOSE[6672] logger.c: Peer video RTP is at port 93.150.40.224:65535
Aug 4 15:59:53 VERBOSE[6672] logger.c: Found description format PCMU
Aug 4 15:59:53 VERBOSE[6672] logger.c: Found description format telephone-event
Aug 4 15:59:53 VERBOSE[6672] logger.c: Capabilities: us - 0x18041e (gsm|ulaw|alaw|g726|ilbc|h263|h263p), peer - audio=0x4 (ulaw)/video=0x0 (nothing), combined - 0x4 (ulaw)
Aug 4 15:59:53 VERBOSE[6672] logger.c: Non-codec capabilities: us - 0x1 (telephone-event), peer - 0x1 (telephone-event), combined - 0x1 (telephone-event)
Aug 4 15:59:53 VERBOSE[10091] logger.c: -- SIP/tommasodemot-701-bf6c answered SIP/tommasodemot-711-4f73
Aug 4 15:59:53 VERBOSE[10091] logger.c: We're at 88.198.18.239 port 46870
Aug 4 15:59:53 VERBOSE[10091] logger.c: Video is at 88.198.18.239 port 44704
Aug 4 15:59:53 VERBOSE[10091] logger.c: Adding codec 0x4 (ulaw) to SDP
Aug 4 15:59:53 VERBOSE[10091] logger.c: Adding codec 0x8 (alaw) to SDP
Aug 4 15:59:53 VERBOSE[10091] logger.c: Adding codec 0x400 (ilbc) to SDP
Aug 4 15:59:53 VERBOSE[10091] logger.c: Adding non-codec 0x1 (telephone-event) to SDP
Aug 4 16:00:15 VERBOSE[10091] chan_sip.c: Hangup call SIP/tommasodemot-701-bf6c, SIP callid 3ecf9dca0289be2d39c246571bb7c421@88.198.18.239
Aug 4 16:00:16 VERBOSE[10091] chan_sip.c: Hangup call SIP/tommasodemot-711-4f73, SIP callid ZTA2YjI2NGRmYWYxMDE5YTNiYzAzNGVkZGY4OWMzZDk

This post has been edited 1 time(s), it was last edited by tom on 04.08.2008 at 16:03.

RE: Service Malfunctioning

got this email, what dose it mean ??????


********

Hallo tommasodemot,

ihr Beitrag zum Thema: Service Malfunctioning
wurde geloescht.

Dies kann die folgenden Ursachen haben:
* Eine umfangreiche alte Diskussion wurde aufgeraeumt, um sie besser verstaendlich zu machen.
* Es handelte sich um ein Doppelposting. Suchen Sie bitte bestehenden Diskussionen, bevor Sie neue starten.
* Erinnerungen sind nicht gewuenscht. In dringenden Faellen konsultieren Sie bitte den persoenlichen Support unter http://www1.pbxes.com/config.php?display=26

Vielen Dank,
Ihr PBXes Team

---

Bitte antworten Sie nicht auf diese E-Mail. Dieses Postfach wird nicht
kontrolliert, und Sie erhalten keine Antwort.

RE: Service Malfunctioning

The explanation for forum deletions should be sent out in the right language now.

Zitat:

Ok. have the same problem on 3 differente extensions:

Is the problem bound to the mentioned 3 extensions only or does it appear on all of your extensions?

Zitat:

From this morning the teleohione rings but we can't hear any voice, on all the extensions the same problem, I call back the number that I see and it works fine.

RE: Service Malfunctioning

Now I am experincing this on those extensions, but is a problem of all the extensions

RE: Service Malfunctioning

Did you change anything to codec setup of extensions 701 or 711?

RE: CM5K GSM Gateway - No audio

Yes, I also suspect that the codecs are messed up but I did any change on the telephones.
All these extensions are in different cities and in different breanches of my offices, there is also different equipment (eyebeam, IP301, linksys, grandsteram BT200).
Nothing was changed or messed up neither on the phones or the networks...

Ext 711 works beacuse i forced it to use g711u. If I go for ILBC I have the same problem of the other extensions or the voice is interruped like in low bad cases even if there is plenty of bandwith.

It looks like the PBX is not able to negociate the corret codec for incoming calls. ON Eyebeam I can solve uninstalling all the other codecs but on the other devices I can't.

It is obviously a a problem of codec assignment on the server.

RE: CM5K GSM Gateway - No audio

What about extension 701? What happens when you make calls without it?

RE: CM5K GSM Gateway - No audio

get no audio. The only way I make have a service wotking is not to use voip phones but just use eyebeam with onlt g711u installed, this is something I can do only on my laptop.

Now the situation is critical, also my extension 708 and 707 are not working. Maybe the problme was also yesterday but that people were in vacation so I didn't know.

please help me to resolve this mess.

The I really dislike the fact that you moved this discussion to terminal equipment. This is not a terminal equipment issue IT IS a problem of your server, beacuse affects all my equipment in 6 different locations all at the same time when it was working perfectly.

This people of PBX charged me euro 30. in personal support, and wrote that the problem is solved, but NOTHING have been done.

The situation getting worst and worst ever:
711 calls 701, get 1 second (or less) of audio, then I hear a sort of click and lose the audio.
701 calls 711 (the only working with eyebeam) and I get echo + a lot of noise like in old analog lines.

I can't post the log because yoy restricted the post lenght, so go and look for it by your self Aug 5 14:37 to Aug 5 14:38

This post has been edited 1 time(s), it was last edited by tom on 05.08.2008 at 14:49.

RE: CM5K GSM Gateway - No audio

You still did not answer our questions. Also there is not enough credit in your account for additional research.

What you could try by yourself is enabling mobile option in extensions. This option limits extensions to A-law.

RE: CM5K GSM Gateway - No audio

Ok, I'm editing this post exactly as the paid support asked me to do.

the problem was solved but is not!

I have normal operativity if I use eyebeam with just the g711 codecs enabled.

If I use the grandsream, linksys, ip301 phones I can Call but I receive calls with no audio.

Again: we did nothing on the phones and on the network. I started to experinece this problem sunday all at the same time and in different locations. I don't know the reason.

The mobile option suggestion you gave: incorrect.
I try to select mobile option and connection check and if I call the extension with this enabled I get 1 ring and the message: "trying to reach extension, hold on...." even if it is perfectly online and without option enabled works fine.

This post has been edited 2 time(s), it was last edited by tom on 05.08.2008 at 17:46.

RE: CM5K GSM Gateway / Codec problems

1) What about your GSM gateway 701? What happens when you make calls without it?

2) Please just enable mobile option. Leave connectioncheck disabled.

RE: CM5K GSM Gateway / Codec problems

I don't have a gsm gateway on 701.
Extension 701 it was a IP301 phone, now works only because I configured eyebeam uninstalling all codecs except g711

I enabled the mobile option on 284, a Grandstream BT 200, still not working.
(note that this phone as the ip301 in different locations had been working perfectly till sunday)

example:
711 calls 284
711 hears silence just silence
the flash status panel shows red 722 and green 284
284 hears the telephone ringing and pick up
284 hears silence
711 still hears silence
284 calls 711
711 answer and the call is perfect
711 still has the previous call TO 284 on the other line: silence

you can see this on the log of aug 5 17:55-17:56

This post has been edited 2 time(s), it was last edited by tom on 05.08.2008 at 18:00.

RE: No audio

After we have validated that this is not a codec issue the next step is checking for network issues.

The logs of aug 5 17:55-17:56 indicate these because extension 284 does not report ringing nor answer.

We have moved your account from www3 to www1. Is the problem persisting?

RE: No audio

Now I can't register with any extension. I try pbxrs.org and all the IP of www0-Frankfurt, www1-Nuernberg-Alt , www2-San-Diego, www3-Nuernberg-Cnt , www4-New-York

NO way: registration error 408 Request timeout

To answer the other questions:
Normally you did: X calls Y - no audio. Y calls back X - works.
CORRECT
Now please try: Y calls *43 echo test. X calls Y. Does this always work?
No, however echo is always workink from all extensions. The propblems are JUST on INcomings calls

the big problem is that now that you moved me I cant get registred with any extension


you write:
The logs of aug 5 17:55-17:56 indicate these because extension 284 does not report ringing nor answer.

284 rings but on 711 (caller) there is just silence.
284 answer and 711 stille hear silence

another crazy thing:
I log out from the web interface and re login:
my borwser is blobked on a white page, this happends in an ethernal loop:
https://www1.pbxes.com/index.php
redirect
https://www1.pbxes.com/index.php
redirect
https://www1.pbxes.com/index.php

so I can't login in my account, I get blanck redirection pages from www1 to www3 and back to 1 to 3 to 1

UPDATE 20.30:

Empty the broweser cache, try with Firefox PC and Mac, Camino, Safari PC and mac and from a computer I Never used before to access PBXes. Always the same problem!
as I try to login:
www3 to www1 and back www3 in an infinite loop.

My extensions are not registred!

UPDATE 20.45:
went on http://www1.pbxes.com and http://www1.pbxes.com
try to login
in this case I was redirected to
http://www1.pbxes.com

but if i enter from
http://www1.pbxes.com
http://www1.pbxes.com
http://www1.pbxes.com
is still get the infinite loop

got 1 extension registred, just one

UPDATE 4: 20.51
The flash panel is not working, shows all extensions registred but they are not. I am not on server www3 but still on www1

UPDATE 5: 20.59
Now from all the www 1,2,3,4,5 I get redirected to www1 and the login is corret.
So is sure, I'm on the www1 server.

last update:

I STILL have the problem

This post has been edited 7 time(s), it was last edited by tom on 05.08.2008 at 21:26.

RE: No audio

Do I understand you correctly? You still have the problem:

1) After move from www3 to www1.

2) When calling *43 from a phone immediately before calling the same phone.

RE: No audio

answers:
1) correct

2) tomorrow morning, Europe time I will ask to do some tests over extension 708, 284, 285, 286,707, 702, 701 and so I will be able to give you a better answer and log details.

I will ask to do the following:
a) unplug and unregister the phone
b) re register the phone
c) make an echo test *43 - hang up
d) wait for a phone call and hope to hear something

correct?

RE: No audio - Calling back works

You don't need to do the *43 tests. The solution is lowering registration intervals to 2 minutes. Your router(s) do crazy things with larger intervals.

RE: No audio - Calling back works

This sounds odd, after 1 year or perfect activity, 4 routers in 4 different cities with different providers have the exact same problem?

This morning afternoon we rebooted telephones and routers and the problem was there also before the first minute or registration, look ah logs or today ah about 15.00

Anyway I don't want ho discuss this,tomorrow i' il ask ho do some tests and let you know if is fixed

RE: No audio - Calling back works

Probably this is a mixture of both, codec and router problems. Your first logs indicated codec problems. The later ones revealed signaling problems. You should create a clear environment with short registration intervals and mobile option turned on.

Pbxes Drops The Line

Did some tests:
from 701 and 702 internal calls are fine
701 and 702 call 284 and 285 same problem of yesterday
+ situation went worst after the move on the new server:
yesteterday: got the external incoming calls with no audio
today: you call on eof our numbers and the call is just disconnected.
we are isolatedexample can be seen at system log Today 10.46.xx

I really need to solve this. From yesterday and the move of server the situation is worst. The routers are fine as they were before beacuse with oputer providers all works fine. Please have a close look on your service and try to call one of our trunks to have proof of the fact that the problems is just on the pbx.

call-> line dropped by pbx

UPDATE:

I checked if something was lost while you moved the server and saw that the *** from the day service were gone.
DID THIS TEST:
1) 711 calls XXXXX6193 (night service) ---> PBX gives the correct option, voicemail and audio is fine
2) 711 calls XXXXX6193 (forced day service) ----> PBX drops the line instead of sending the call to a ring group
so call-> line dropped by pbx

UPDATE:
if I set to send the call to a digital receptionist and then choose the extension the call works and is received

call to XXXXX6193 ---> digital receptionist ---> 1 ---> ext 702
correct!

but if
call to XXXXX6193 ---> ring group ---> call dropped

UPDATE:
If I erase a group and re create it from the begninning with different number sometimes the problem is solved, however I still can't call 284 from 711 and if I call with 711 my own trunk ...193 I get service unavailable

This account is completeli messed up. What about erasing is and changing username?
If you activate me a new account, Ill transfer all I have here in the new, then you erase the old. can be a solution?

This post has been edited 8 time(s), it was last edited by tom on 06.08.2008 at 13:52.