Siemens DE380 Phone

Hello,

I have just bought a Siemens Gigaset DE380 IP R phone.

My problem is that I can call somebody perfectly but I can't Answer phone calls even if the phone is ringing. If I answer the phone, on the other side it is continuing to ring and ends to the answering machine.

Here are the settings:

Advanced Settings
SIP Port Number 5060 (1..65535, default: 5060)
Session Timer 3600 seconds (1..65535, default: 1800)
Media Port Start 5000 (1024-65526, default: 5000)
Media Port End 5009 (1033-65535, default: 5009)
RTCP Port 5001 (1-65535, default: 5001)
Transport UDP (default) TCP TLS
SIP Time Interval 500 (100-1000, default: 500)
Invite Timeout 25 seconds (1-100, default: 25)
Ring Back Timeout 120 seconds (1-300, default: 120)
Release Timeout 4 seconds (1-10, default: 4)
Registration Retry Counts 65535 (1-65535, default: 65535)
Registration Retry Interval 35 seconds (1-65535, default: 35)
Ping Interval 0 (0-65535, default: 0)
SIP User Agent Name DE380IP
Hipath unchecked

Account Settings
Username myunsername-ext
Display Name Florence Demolin
Authentication Name myunsername-ext
Authentication Password pxd
Confirm Password pxd
MWI User Name empty
MWI Authentication Name empty
MWI Authentication Password empty
MWI Confirm Password empty
MWI Refresh Timeout 3600 (default: 3600)
Network mailbox ID *97
P-Asserted disabled (default: disabled)

Server Settings
Authentication Expire Time 120 seconds (60..65535, default: 120)
Domain pbxes.org
Registrar Server pbxes.org
Registrar Server Port 5060 (1-65535, default: 5060)
Proxy Server pbxes.org
Proxy Server Port 5060 (1-65535, default: 5060)
Use Outbound Proxy disabled (default: disabled)
DNS Server Support Enabled (default: enable)
Call Waiting Enabled (default: enable)

NAT Traversal
STUN Enabled (default: disabled)
STUN Server Address stun0.weepee.org
STUN Server Port 3478 (1-65535, default: 347

Thanks for your help.

RE: Siemens DE380 Phone

Hi Grabit,
I have posted a similar problem with a Linksys SPA (in miscellaneous). Symptoms sound similar, maybe the fix will be !
Ron

RE: Siemens DE380 Phone

In order to eliminate the issue telagente00 is referring to, ensure there are no other SIP UAs on your LAN with 5060 as their SIP port.

If there are, ensure you change it on the DE380 under: Advanced Settings
SIP Port Number: 5070 (1..65535, default: 5060) Set it to 5070 and retry with a test call.

Also under Server Settings, I would setup the following as such:

Registrar Server: www[5].pbxes.com
Proxy Server: Empty

Note: remove the [] from number 5 before you enter the value.

RE: Siemens DE380 Phone

Diafora,

I did the SIP port change and nothing new.

I then try to change registrar server and proxy server but proxy empty was not accepted. and with the www5 com server I had a connection error.

So nothing new in the sky.

Thanks for the answer.

RE: Siemens DE380 Phone

grabit,

I am not sure if anything else conflicts with this SIP UA on your LAN, and prevents it from working properly. But based on your initial report this is the most likely conclusion.

• Is the phone on a public IP to take a look at its' web interface?
• If it is behind a firewall, can you port forward its' web interface?
• Is there any other SIP UA running on your LAN?

RE: Siemens DE380 Phone

Diafora,

I have open the web interface on the firewall. Email-me to have port number and IP address.

Yes we have 5 more SIP UA on our network and they are working well since the beginning.

RE: Siemens DE380 Phone

grabit, the email was sent.