Digital receptionnist menu option 2 and 7 not working

Since a few days, the option 2 and 7 in the digital receptionnist menu produces an error "Invalid option" even though the option exists in the menu option links to an registered extension.

I have tested

• calling the extension directly -> workng
  
• configuring the same extension on a different menu option --> working
  
• deleting and recreating the menu -> no change
  
• tested all other positions with the same extension from 1 to 9 in the menu configuration -> working, except 2 and 7
  

This post has been edited 1 time(s), it was last edited by opf on 29.06.2020 at 11:35.

RE: Digital receptionnist menu option 2 not working

Thanks for the detailed description of your issue.

Your digital receptionist contains the following menu:
Menu #9: menu_collaborateurs

Appeler 1 appeler l'extension #206
Appeler 3 appeler l'extension #205
Appeler 4 appeler l'extension #207
Appeler 5 appelle le groupe #3
Appeler 6 appeler l'extension #208
Appeler 8 appeler l'extension #203
Appeler t appelle le groupe #1

There are no options 2 and 7. Did you see that?

RE: Digital receptionnist menu option 2 not working

Thanks for your reply.

Zitat:

Originally posted by i-p There are no options 2 and 7. Did you see that?

I have moved the extensions that were at #2 and #7 to other options as a dirty temporary fix, but the problem remains if we add any extension to options #2 or #7.

This post has been edited 1 time(s), it was last edited by opf on 08.07.2020 at 09:49.

RE: Digital receptionnist menu option 2 not working

Please add the options again. You can have the same destinations for multiple options. As soon as they are back in, we can look into it.

RE: Digital receptionnist menu option 2 not working

I just added the options #2 and #7 and made a test; today it's working all good, I can ring the extensions. I don't know what happened the other day...