Good day, I was advised by a caller today that the 'directory' feature in the digital receptionist for our account is not connecting and is resulting in the calling hearing 'goodbye' and then the call is disconnected. I'm not sure how long this has been happening, nor do I know whether it is a universal issue. We do know that when you select the '#' key to reach the directory the call is disconnected. We also tried with *411 and had the exact same hang-up result. Please advise.