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dpc


Registration Date: 01.01.1970
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Different truncks different languages doesn't work Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

I have thi sproblem.

To truncks from the same provider

One with an Italian number and with italian language
The other with a UK number and with english language

When I'm on the phone using italian trunck/number if someone calls me the voice that tells that I'm busy is in English.....why?
02.05.2007 16:16 dpctech is offline Search for Posts by dpctech Add dpctech to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4815
RE: Different truncks different languages doesn't work Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

For language selection PBXes identifies the trunk by IP address. If the call does not come from the same IP that PBXes registered the trunk to, the default language is chosen.

This can happen in some cases if a SIP provider balances load to several servers.

The default language is set under Personal Data.
02.05.2007 17:39 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
dpc


Registration Date: 01.01.1970
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my default language is italian but it answers an english voice
02.05.2007 17:57 dpctech is offline Search for Posts by dpctech Add dpctech to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4815
RE: Different truncks different languages doesn't work Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Both of your trunks, the Italian and the UK ones, are on the same IP. PBXes cannot distinguish them for language selection.
02.05.2007 18:08 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
dpc


Registration Date: 01.01.1970
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but if I use 2 different extension it works.

For example

trunck uk ---> english language ----> extension 100
trunck it ---> italian language ----> extension 200

in this case if I am busy answers the correct language.

It seems to be an extension problem not a trunck one.
Maybe I didn't explain well the problem?

This post has been edited 1 time(s), it was last edited by dpc on 02.05.2007 at 19:41.
02.05.2007 19:39 dpctech is offline Search for Posts by dpctech Add dpctech to your Buddy List
 
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