Account blocked

Hello,

this morning my PBXes account was blocked, stating I had used more minutes than my quota allows. According to the Usage screen, I used 5855 minutes in December. I won't question that, this was a really busy month.

However, in December I bought a second Premium subscription for this account, what should grant me 10,000 minutes per month. Isn't this correct?

I had to buy another Premium subscription today to have my extensions back, but I am certainly not happy to have a third subscription without the need of it.

Please advise.

RE: Account blocked

For the record, I am the reseller of cacaushow account.

The first two subscriptions were bought using the discounted reseller rate. The third one I bought directly under cacaushow's account (no reseller discount).

Could you please check why the second subscription was not counted to his monthly minute allowance?

In any case, I would like to be refunded for the extra subscription.

Thanks for the concern.

RE: Account blocked

The second subscription was cancelled the same day (Dec 22). That's why it could not be accounted for the rest of December. Minutes usage is checked by the end of the month.

RE: Account blocked

Thank you very much for the swift reply, i-p-tel.

I wasn't aware of this limitation, so I canceled the subscription to avoid unnecessary charges in the forthcoming month.

So, it brings me to 2 questions:

1 - is it safe now to cancel the subscription made today? Or should I wait till the end of the month?

2 - Is it possible for you to refund one of these payments?

Best regards.

RE: Account blocked

Now, it's safe. Sorry, we can't refund one of the two.

RE: Account blocked

Thanks again for the agility. I'll remember it for the next time.

This no refund policy is a drawback of the service, which is otherwise very good.

Best regards.