PBXes » English » Bugs » RE: URGENT: incoming NOT working
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fit
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Registration Date: 28.03.2008
Posts: 19
Achtung URGENT: incoming NOT working Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Incoming calls (both from the queue and directly dialed to a specific extension) to sip extensions are not working, while calls forwarded to classic extensions work. Also one of the outgoing sip extensions is dead.

This problem started this morning. Normally we are registered with New York, so we tried to switch to your other servers, first Paris then Seattle from the "Personal Data" area of the site.

As of this afternoon at 3:15pm EST, our service is still not working properly.

Please advice,

Michael
01.02.2010 21:12 fitness is offline Search for Posts by fitness Add fitness to your Buddy List
Dia
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Registration Date: 03.03.2006
Posts: 1443
RE: URGENT: incoming NOT working Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

I can confirm that extension to extension calls get a Busy reply, and that only calls that end up on Classic extensions get connected and record CDRs.
02.02.2010 01:14 Diafora is offline Search for Posts by Diafora Add Diafora to your Buddy List
i-p
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Registration Date: 14.01.2006
Posts: 4822
RE: URGENT: incoming NOT working Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Does the problem still exist?
02.02.2010 04:33 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
fit
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Registration Date: 28.03.2008
Posts: 19
RE: URGENT: incoming NOT working Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

The problem seems to have been solved.

One very strange thing we have noticed is that, by the end of the day, the Usage counter says that we used "724 minutes or (1.4 GB)" for the first day of February.

That is impossible because we lost most of our calls since we could not use the service for most of the day.
02.02.2010 04:39 fitness is offline Search for Posts by fitness Add fitness to your Buddy List
Dia
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Registration Date: 03.03.2006
Posts: 1443
RE: URGENT: incoming NOT working Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

I can confirm the issue has been resolved.
02.02.2010 10:52 Diafora is offline Search for Posts by Diafora Add Diafora to your Buddy List
 
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