All my inbound calls is out

After the last outage all my trunks are unregistered or are registered but it is not working fine.. I don´t know why . I did not any changes and nothing is working. I can`t receive any inbound calls. I would like to know if all servers are working with 100% of functions after the last breakdown. Since I´m having problems with all my inbound calls.
Thank you very much for your attention and time. Please Diafora and Pascal. Help me !

RE: All my inbound calls is out

Well, I had an issue all weekend with one of my accounts on the NY (www4) server. All my SIP UAs refused to register as extensions to this account on the NY server, whereas they were registering properly with accounts hosted on other servers (www3, www1, www5, www2)

On one of my UAs (Snom 360) the extension of the main account stayed unregistered, whereas the extension of a test account didn't have any issues. I was also able to access my PBXes account with a browser, so there was no connectivity issue.

It finally dawned on me to click on Submit & Start this morning and within 3 minutes all the extensions registered on the problematic account.

Try and let me know if it helped. We will then speculate on what might have gone wrong.

RE: All my inbound calls is out

I did. And nothing.

When I choose time Zone/DataCenter America_Sao Paulo (www4NewYork), all my inbound calls does not work fine.

When I choose other timezone/datacenter everything is fine. But I want to use time Zone/DataCenter America_Sao Paulo (www4NewYork),

This post has been edited 1 time(s), it was last edited by Dia on 23.11.2009 at 18:13.

RE: All my inbound calls is out

Quick question: To which FQDN or IP are your SIP UAs trying to register?

RE: All my inbound calls is out

All my SIPs : pbxes.org

This post has been edited 2 time(s), it was last edited by Dia on 24.11.2009 at 12:26.

RE: All my inbound calls is out

I have the same problem. All my SIPs are pbxes.org too.

Repeating the information :

When I choose time Zone/DataCenter America_Sao Paulo (www4NewYork), all my inbound calls does not work fine.

When I choose other timezone/datacenter, www2 9San Diego), for example, everything is fine.

But I want to use time Zone/DataCenter America_Sao Paulo (www4NewYork), cause I want to see my call monitor with the Brazilian time.

This post has been edited 1 time(s), it was last edited by tij on 23.11.2009 at 20:42.

RE: All my inbound calls is out

Here is a quick test for both of you. Change one SIP UA to register directly to the native server your account is on. Then change an inbound route to send all calls to that extension.

In your case tijuca change from pbxes.org to www4.pbxes[.]com Please omit the square brackets [] around the dot.

Please report if your issue is resolved, and repeat this for all your SIP UAs.

RE: All my inbound calls is out

Ok Diafora .

I really thank you for your help.

I did the changes, but it does not fine. I think that the problem is not my SIP UA. Some providers registered and others no. I can fix it, just to use other timezone/datacenter, www2 9San Diego), for example, everything is fine. But I need to use the brazilian time zone. When I use it, I have the problem, when I use other time zone, I don't have problem.

This post has been edited 1 time(s), it was last edited by Dia on 24.11.2009 at 12:25.

RE: All my inbound calls is out

I believe your account is stuck on the www2 server and it is not being properly moved to the www4 server. That is why it only works properly from the www2 server.

This has nothing to do with time-zones, it is a server specific issue. If the desired location of your account is the www4 server, then your account has to be properly moved there.

RE: All my inbound calls is out

Is it working for you now? I see you have not moved away from www4.

RE: All my inbound calls is out

Zitat:

Originally posted by i-p-tel Is it working for you now? I see you have not moved away from www4.

I have not done anything. But it is started working again by it self. Now everything is fine, I´m using the brazilian server. I´m happy besides the situation. I thank you all.

RE: All my inbound calls is out

I am glad it's working for you, but I should point out there is no server in Brazil. The www4 server is in NY.

RE: All my inbound calls is out

Dear Diafora.

I do know that there is not server in Brazil. But when I choose the Time Zone, I choose the brazilian time zone. It is together with www4 server. I don`t know how can I choose the time zone without this server. If I could choose, I will choose the brazilian time zone with other server, but I think that is not possible. Am I rigth ? Thank you again.

Tony

This post has been edited 1 time(s), it was last edited by Dia on 26.11.2009 at 11:47.

RE: All my inbound calls is out

Hey Tony,

In order to judge from which server your account would be best served you should ping both the www2 and www4 servers. Usually New York is closer to Brazil than San Diego is, and it seems to be the case for you too.

traceroute to mlsrj200152125p221.static.mls.com.br (200.152.125.221) from www2 (SD), 30 hops max, 40 byte packets
1 71.6.135.1 (71.6.135.1) 0.721 ms 0.980 ms 0.999 ms
2 216.98.153.77 (216.98.153.77) 0.315 ms 0.624 ms 0.630 ms
3 te-3-2.car1.SanDiego1.Level3.net (4.53.120.33) 0.566 ms 0.460 ms 0.381 ms
4 ae-5-5.ebr1.LosAngeles1.Level3.net (4.69.133.206) 3.389 ms 3.395 ms 3.357 ms
5 ae-24-70.car4.LosAngeles1.Level3.net (4.69.144.70) 3.367 ms
6 ae-34-80.car4.LosAngeles1.Level3.net (4.69.144.134) 3.870 ms ae-44-90.car4.LosAngeles1.Level3.net (4.69.144.198) 3.315 ms
7 globalcrossing-level3-10ge.LosAngeles1.Level3.net (4.68.110.66) 3.886 ms 3.546 ms 3.425 ms
8 ge3-3-0-1000M.ar1.GIG1.gblx.net (67.16.132.85) 163.739 ms 163.699 ms 163.700 ms
9 MLS-WIRELESS-S-A.ge-3-2-0.432.ar1.GIG1.gblx.net (64.215.27.154) 165.152 ms 165.008 ms 164.860 ms
10 mlsrj200152125p002.static.mls.com.br (200.152.125.2) 165.587 ms 165.863 ms 165.996 ms
11 mlsrj200152125p221.static.mls.com.br (200.152.125.221) 165.635 ms 165.502 ms 165.619 ms

traceroute to mlsrj200152125p221.static.mls.com.br (200.152.125.221) from www4 (NY), 30 hops max, 40 byte packets
1 64.118.93.73 (64.118.93.73) 1.531 ms 0.342 ms 0.319 ms
2 ae0-307.nyc20.ip4.tinet.net (213.200.73.125) 1.554 ms 0.612 ms 1.340 ms
3 xe-2-0-0.nyc30.ip4.tinet.net (89.149.187.70) 0.865 ms 0.839 ms 1.839 ms
4 64.212.107.181 (64.212.107.181) 0.966 ms 0.820 ms 1.919 ms
5 ge3-3-0-1000M.ar1.GIG1.gblx.net (67.16.132.85) 109.468 ms 147.146 ms 142.811 ms
6 MLS-WIRELESS-S-A.ge-3-2-0.432.ar1.GIG1.gblx.net (64.215.27.154) 110.604 ms 110.719 ms 113.223 ms
7 mlsrj200152125p002.static.mls.com.br (200.152.125.2) 112.062 ms 111.240 ms 111.834 ms
8 mlsrj200152125p221.static.mls.com.br (200.152.125.221) 111.799 ms 111.722 ms 110.996 ms

traceroute to 201-048-113-132.static.ctbctelecom.com.br (201.48.113.132) from www2 (SD), 30 hops max, 40 byte packets
1 71.6.135.1 (71.6.135.1) 0.502 ms 0.440 ms 0.559 ms
2 216.98.153.77 (216.98.153.77) 0.269 ms 0.285 ms 0.260 ms
3 te-3-2.car1.SanDiego1.Level3.net (4.53.120.33) 0.453 ms 0.376 ms 0.378 ms
4 ae-5-5.ebr1.LosAngeles1.Level3.net (4.69.133.206) 14.049 ms 14.132 ms 14.033 ms
5 ae-24-70.car4.LosAngeles1.Level3.net (4.69.144.70) 3.704 ms
6 ae-14-60.car4.LosAngeles1.Level3.net (4.69.144.6) 3.714 ms
7 ae-24-70.car4.LosAngeles1.Level3.net (4.69.144.70) 3.678 ms
8 globalcrossing-level3-10ge.LosAngeles1.Level3.net (4.68.110.66) 3.769 ms 3.245 ms 3.201 ms
9 CTBC-MULTIMIDIA-DATA-NET-S-A.GigabitEthernet1-2.ar5.GRU1.gblx.net (207.138.94.102) 184.868 ms 191.400 ms 191.744 ms
10 200-225-199-073.static.ctbctelecom.com.br (200.225.199.73) 191.093 ms 185.065 ms 185.511 ms

traceroute to 201-048-113-132.static.ctbctelecom.com.br (201.48.113.132) from www4 (NY), 30 hops max, 40 byte packets
1 64.118.93.73 (64.118.93.73) 0.610 ms 0.381 ms 0.535 ms
2 ae0-307.nyc20.ip4.tinet.net (213.200.73.125) 3.062 ms 3.784 ms 1.536 ms
3 xe-2-0-0.nyc22.ip4.tinet.net (89.149.185.77) 0.802 ms
4 xe-7-0-0.nyc22.ip4.tinet.net (89.149.185.81) 0.925 ms
5 xe-2-0-0.nyc22.ip4.tinet.net (89.149.185.77) 4.182 ms
6 SO6-0-3-0-grtnycpt3.red.telefonica-wholesale.net (213.140.53.233) 6.186 ms 13.684 ms 7.510 ms
7 XE1-0-2-0-grtnycpt2.red.telefonica-wholesale.net (213.140.38.129) 18.381 ms
8 Xe11-0-0-0-grtmiabr5.red.telefonica-wholesale.net (213.140.37.234) 57.931 ms
9 Xe0-1-0-0-grtmiabr5.red.telefonica-wholesale.net (213.140.37.58) 39.962 ms
10 xe1-1-0-0-grtsanem2.red.telefonica-wholesale.net (84.16.15.9) 161.463 ms 181.199 ms 174.752 ms
11 xe1-1-0-0-grtsanem2.red.telefonica-wholesale.net (84.16.15.9) 155.675 ms 200.333 ms 154.791 ms
12 Xe3-0-2-0-grtsaosi2.red.telefonica-wholesale.net (213.140.49.98) 155.391 ms 145.472 ms
13 CTBC-T-7-3-6-0-grtsaosi2.red.telefonica-wholesale.net (84.16.11.22) 148.268 ms
14 201-048-044-013.static.ctbc.com.br (201.48.44.13) 162.011 ms 161.773 ms
15 200-225-199-073.static.ctbctelecom.com.br (200.225.199.73) 154.324 ms
16 200-225-199-077.static.ctbctelecom.com.br (200.225.199.77) 153.477 ms 157.818 ms

As you can see from the traceroutes the NY server is closer to these two IPs than the San Diego server is. So unless there exists some other reason, the best server for your account, from a distance perspective is the NY server.

RE: All my inbound calls is out

Thank you Diafora for your answer, but...the point is.

I don`t know how can I choose the time zone with other server than www4. If I could choose, I will choose the brazilian time zone with other server, but I think that is not possible. Am I rigth ?

RE: All my inbound calls is out

Hey Tony,

Everything is possible, but there can only be one server assigned to one city/time-zone. So if you get all the Brazilian PBXes users to agree to assign the Sao Paulo/time-zone to another server, which might be further from Brazil, we will consider it.

What server would you be using from Brazil and why?

RE: All my inbound calls is out

Ok Diafora.

I would like to thank you for allways help, also for your attention and time. Then I will see what I can do.

I really thank you again.

Best regards,

Tony

This post has been edited 1 time(s), it was last edited by Dia on 26.11.2009 at 19:04.