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dor


Registration Date: 01.01.1970
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Call doesn't reach extension Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

I was setting up a remote extension, UA is a softphone running Mac, and there was a strange issue: softphone is registered, Status screen shows extension in green.
However incoming calls land in voicemail. If I disable voicemail it says "Congestion" - even though extension shown as registered.

Any idea what else should I check?

29.05.2009 21:33 doronin is offline Search for Posts by doronin Add doronin to your Buddy List
Dia
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Registration Date: 03.03.2006
Posts: 1443

RE: Call doesn't reach extension Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

That sounds like a NAT traversal issue. A couple of questions are:

• Which Mac OsX SIP UA are you referring to?
• Behind which type of router does this UA reside?
• Does the UA support any NAT traversal method? (STUN, ICE, TURN)

Can you try to send a call to that extension, right after it registers? Will the call go through?

30.05.2009 10:02 Diafora is offline Search for Posts by Diafora Add Diafora to your Buddy List
 
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