PBXes » English » Bugs » RE: Error Messages
Print Page | Recommend to Friend | Add Thread to Favorites
Post New Thread Post Reply
Author
Post « Previous Thread | Next Thread »
tel


Registration Date: 01.01.1970
Posts:

Fragezeichen Error Messages Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Hi,
Can I ask why PBXes plays the 'all circuits are busy' message when a SIP 404 or SIP 480 response is received from an outbound call. Is it the job of the trunk provider or the PBX to play a message when calls don't connect , and what mesages should be played for different SIP failures ?
Regards
Ron
04.09.2008 21:17 telagente01 is offline Search for Posts by telagente01 Add telagente01 to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4814
RE: Error Messages Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

These response codes are considered errors of the trunk. So the next trunk in sequence gets dialed. If all trunks fail you get the circuit busy.

The PBX does not remember the possibly different codes of all trunks. So it always generates the same message.
04.09.2008 23:51 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
tel


Registration Date: 01.01.1970
Posts:

RE: Error Messages Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Thank you, that clarifies things.
Would it then be good practice to have my pstn FXO as the next trunk ?
At the moment the agents manually dial 9 to select the pstn line if they hear the 'all circuits busy' message.
Regards
05.09.2008 13:45 telagente01 is offline Search for Posts by telagente01 Add telagente01 to your Buddy List
Dia
Premium Account


Registration Date: 03.03.2006
Posts: 1443
RE: Error Messages Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

I would advise putting the FXO trunk last, and getting another SIP trunk provider in the middle, if it makes economic sense.
05.09.2008 17:39 Diafora is offline Search for Posts by Diafora Add Diafora to your Buddy List
tel


Registration Date: 01.01.1970
Posts:

RE: Error Messages Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

I use another betamax company (voipcheap) to carry the premium rate numbers that the main provider doesn't carry. I will try as you suggest, hopefully the trunks aren't identical (both being betamax) and one may work where the other doesn't.
Regards
05.09.2008 18:01 telagente01 is offline Search for Posts by telagente01 Add telagente01 to your Buddy List
 
Post New Thread Post Reply
Go to:

Powered by Burning Board Lite 1.0.2 © 2001-2004 WoltLab GmbH
English Translation by Satelk