PBXes » English » Bugs » RE: VM files not working / messages not recorded
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pie
Grünschnabel


Registration Date: 12.02.2010
Posts: 5
VM files not working / messages not recorded Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Hi - Voicemail used to work fine until a week or so back: I could dial into *97 and listen to the messages

Now, I get a mail saying for example
There is a new voicemail in mailbox 1001:
From: "+xxx" <+xxx>
Length: 1:48 seconds

But the file attached is 1k size and obviously not working, but also logging into the VM the promt announces the message but it then skips immediately to the options to process the message. It's as if the message is not recorded / the sound file is not readable.

What am I doing wrong?
06.05.2015 22:21 pierreingels7 is offline Search for Posts by pierreingels7 Add pierreingels7 to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4821
Lampe RE: VM files not working / messages not recorded Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

This is related to incoming Google Voice calls on www1 and www3, after upgrade of these servers in March/April. This is now working again. Thanks for your report!
06.05.2015 23:57 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
pie
Grünschnabel


Registration Date: 12.02.2010
Posts: 5
RE: VM files not working / messages not recorded Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

I got your test voicemail smile

Unfortunately it doesn't seem to have held as starting the next day it all returned to before: I get a notification but the message cannot be played / is 1kb.

Can you please check again for a complete fix?
12.05.2015 21:55 pierreingels7 is offline Search for Posts by pierreingels7 Add pierreingels7 to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4821
RE: VM files not working / messages not recorded Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

We've activated additional log output to diagnose this.

Apparently Google Voice calls are no more answered by PBXes after a while. In this case GV Voicemail kicks in, and you will get a notification from there if the caller leaves a message.
13.05.2015 08:47 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
i-p
Super Moderator


Registration Date: 14.01.2006
Posts: 4821
RE: VM files not working / messages not recorded Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Intermittent failures to accept incoming calls from Google Voice should have vanished since 2 June. We have changed configuration.
05.06.2015 23:48 i-p-tel is offline Search for Posts by i-p-tel Add i-p-tel to your Buddy List
 
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