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wvh


Registration Date: 01.01.1970
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Ring Group from Queues? Post Reply with Quote Edit/Delete Post Report Post to a Moderator       IP Information Go to the top of this page

Is there a way to make a ring group a static agent in a queue?

What I am looking to do is combine ring strategies. I want to do a ringall along with roundrobin. The reason for this is it takes a lot longer to pick up a call on cell phone with follow me enabled. I want a queue to ring through each of 3 extensions (in turn as available) and at the same time ring my cell phone.

TIA for any help.

23.08.2007 19:19 wvh is offline Search for Posts by wvh Add wvh to your Buddy List
Dia
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Registration Date: 03.03.2006
Posts: 1443

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Here is an idea: Create a classic extension with your cell phone number and make it part of the queue.

This should probably take care of your requirement.

24.08.2007 12:17 Diafora is offline Search for Posts by Diafora Add Diafora to your Buddy List
wvh


Registration Date: 01.01.1970
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This seems to be working most of the time. Here is what I did for the benefit of others who may want to do something similar. (Sometimes my cell does not ring, but I think that may be due to week signal at my house.)

Created a group with all the non-cell extensions. Set ring strategy to hunt.

Then I created a queue with static agents the group number and another extension for cell phone. Then I set the ring strategy to ringall and route calls to the queue.

Now when someone calls, it will ring each available extension in turn and continue to ring the cell phone.

24.08.2007 15:17 wvh is offline Search for Posts by wvh Add wvh to your Buddy List
 
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