Voicemail announcements not played from beginning

When I call my voicemail the announcement starts in the middle of a sentence, e.g. ...ave 2 new messages. The same happens when a caller calls a busy extension (e.g. ext 205) and the call gets passed to VM. They hear "...05 is on the phone".

I don't know if this is related but often when we make calls we don't hear the ring tone. Just silence and then the call is answered.

Any ideas why this is happening? It's been doing it for some time now and I've finally decided to try get it sorted.

RE: Voicemail announcements not played from beginning

We've added a one second delay after answering calls for voicemail. Please try after pressing the red-bar, to load the change.

Your own voicemail (*97) already had such a delay in. Reason can be your SIP phone omitting the first part of speech.

RE: Voicemail announcements not played from beginning

Thanks. I'll see how it works over the next few days. It wasn't only my extension that had the clipped VM announcements but let's see if your change solves the problem.