We have created a 'virtual' mailbox to receive after hours voicemail. --
- call comes in
- after hours message
-call is transferred to mailbox 301 which is not assigned to a physical phone
Is there someway to set the recording for that mailbox without the use of a phone?
also is this the best / proper way to handle this?
The easiest way, would be to register a soft-phone to that extension, and create the recording. Every other way is prone to problems.
The proper way would be to register to the GDM extension using an IP-phone located in a very quite room, and record the outgoing and/or the IVR messages through it.
General Delivery Mailbox
