call direct to voicemail instead of ringgroup

Since a few hours all incoming calls from sip trunks do not ring the extensions anymore of the ring group but go direct to the ring group voicemail, time is set to 35 secs and most of the extensions are online. They just beep for a millisecond and then the caller goes to voicemail (setting: default destination if no answer -> voicemail 5000) Nothing changed here in the setup,
What can cause this??

thanks

Jan

RE: call direct to voicemail instead of ringgroup

Hey Jan,

On which server is your account currently? On which server is it normally?

A quick fix which works most of the time, is to click on the Submit & Start button in your Personal Data section, and see if this fixes the issue.

RE: call direct to voicemail instead of ringgroup

Hi
I am on WWW5 normally (and also now) tried the submit trick but no luck
thanks
I seen the call coming in on al extensions but they have no time to ring and go immediatly to voicemail but the extensions mark a missed call.
jan

This post has been edited 1 time(s), it was last edited by cms on 05.11.2009 at 00:13.

RE: call direct to voicemail instead of ringgroup

What you describe, indicates an issue with the Ring Group. Try setting the value for "ring time" to 10 seconds, and watch if an inbound call rings on the ring group's extensions before arriving to the voice mail.

If this does not succeed, create a brand new Ring Group (with a different number from the existing ones) and set your Inbound Routes to that. If the inbound calls ring the extensions of the new Ring Group normally, delete the old Ring Group.

Let us know how it goes.

RE: call direct to voicemail instead of ringgroup

it is solved, we had one extension removed from extensions (as not used anymore) but did not remove it from the ringgroup. strange enough, that makes that pbxesdirects all calls immediatly to voicemail.
We removed the same extension also from the ringgroup and all works OK.

RE: call direct to voicemail instead of ringgroup

Great, I am glad the issue is resolved.